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When i use the search bar the website shows a critcal error

This topic has 11 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by maybendeler

maybendeler

Participant

September 10, 2024 at 08:37

When i use the search bar the website shows a critcal error see attachted screenshot

Files is visible for topic creator and
support staff only.

#413782 Copied Theme version: 9.4.0

10 Answers

vijay singh

Participant

September 10, 2024 at 08:39

Kindly elaborate on the same. Also the attachment seems locked and I am not able to access it.

#413783 Copied

maybendeler

Participant

September 10, 2024 at 08:47

the website is showed in more boxed version the support department should be able to see the screenshot

#413788 Copied

Rose Tyler

Support staff

September 10, 2024 at 08:48

Hello, Maybendeler,

Thank you for contacting us and for using XStore.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide us with temporary wp-admin and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#413789 Copied

Rose Tyler

Support staff

September 10, 2024 at 08:49

Hello, vijay singh,

Please submit new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your own question.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

#413790 Copied

vijay singh

Participant

September 10, 2024 at 09:49

As requested, hereby providing my website’s WP admin & FTP details.

Thanks,

Please contact administrator
for this information.

#413801 Copied

vijay singh

Participant

September 10, 2024 at 09:55

Apologies for the confusion. The comment was supposed to be for my query-
https://www.8theme.com/topic/my-website-taking-long-loading-time-before-opening/#post-413781

#413806 Copied

Rose Tyler

Support staff

September 10, 2024 at 09:57

Hello, vijay singh,

We can’t log in using the credentials you provided. Please check and submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your question with correct access, because this topic was opened by Maybendeler user.

Warm Regards,
The 8Theme Team

#413808 Copied

maybendeler

Participant

September 10, 2024 at 11:37

Here with you can find the wp login details

Please contact administrator
for this information.

#413828 Copied

Rose Tyler

Support staff

September 10, 2024 at 12:11

Hello, Maybendeler,

Thank you for wp-admin access.

You need to contact your hosting provider and ask to fix this memory error – https://prnt.sc/hwTMFjXSINfI

Warm Regards,
The 8Theme Team

#413833 Copied

maybendeler

Participant

September 10, 2024 at 15:06

thnx the issue is solved

#413877 Copied
Tagged: fix critical error woocommerce, resolving woocommerce issues, search bar error solutions, woocommerce error solutions, wordpress templates troubleshooting, wordpress woocommerce error fixes
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When i use the search bar the website shows a critcal error

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