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My XStore Instagram Widget has stopped working.

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Andrew Mitchell

Intermarket Guest Amenities

Participant

September 10, 2024 at 13:59

My Instagram widget was working fine in my footer. But all of a sudden it has stopped working. I have gone through the recreation of a new App in Meta Developer Platform more than once but still can’t get it to work. I keep getting this error:

Error: Error validating access token: The user has not authorized application 7641847509253362.

But I’m not sure what to do. I have followed your documentation to a T and it worked and now it isn’t.

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#413860 Copied Theme version: 9.4.1

3 Answers

Andrew Mitchell

Support staff

September 10, 2024 at 14:43

Hello, Intermarket Guest Amenities,

I hope this message finds you well. We would like to inform you that it is necessary to regenerate your Instagram token on Facebook. Please be aware that the token is only valid for 30 days from the date of generation. Additionally, the token will become invalid if you have executed the “Log Out of All Devices” action on both Facebook and Instagram.

Unfortunately, we are unable to influence this requirement as it is a part of Meta’s security policies.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#413871 Copied

Intermarket Guest Amenities

Participant

September 10, 2024 at 20:27

So are you saying that we have to go through this process every 30 days? That this token I have now will only last 30 days and then I have to get a new one?

The IG feed seems to be working now. I’m not sure what has changed and why it’s suddenly working.

#413893 Copied

Andrew Mitchell

Support staff

September 11, 2024 at 14:10

Hello, Intermarket Guest Amenities,

We hope this message finds you well.

We would like to inform you that it is necessary to undergo the token creation procedure every 30 days. Please note that this requirement is an integral part of Meta’s security policies, and we are unable to make any alterations to this mandate.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#413964 Copied
Tagged: e-commerce solutions, instagram integration, template troubleshooting, widget fix, woocommerce, wordpress templates, xstore instagram widget
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