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Issue with Custom Product Archive Page – Products Not Displaying When Accessed via URL

This topic has 7 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

Drishti

Participant

September 12, 2024 at 19:04

I am working on a website, where I have created a custom product archive page for my WooCommerce store. The page functions correctly when filters are applied. However, I am encountering an issue when accessing the page directly via its URL.

When accessing the product archive page directly via the URL, I receive the message: “Unfortunately, there are no products that match your criteria.”
If I apply any filter (e.g., price, category), the products are displayed correctly.
After applying a filter, if I remove all the filters, the page correctly shows all products.
The issue only arises when accessing the page directly via the URL without applying any filters.

I would appreciate your help in resolving this issue so that all products display correctly by default when the page is accessed via URL without any filters applied.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#414144 Copied Theme version: 9.3.18

6 Answers

Rose Tyler

Support staff

September 13, 2024 at 08:58

Hello, Drishti,

Thank you for reaching out to us.

Is the Shop page selected in WooCommerce plugin settings?

Could you please provide the URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#414207 Copied

Drishti

Participant

September 13, 2024 at 23:30

Sharing the info as requested.

Please contact administrator
for this information.

#414327 Copied

Rose Tyler

Support staff

September 15, 2024 at 07:38

Hello, Drishti,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#414394 Copied

Drishti

Participant

September 15, 2024 at 22:55

I have deactivated the cache plugin and disabled the CDN, but I still see the same issue.

Please contact administrator
for this information.

#414450 Copied

Rose Tyler

Support staff

September 16, 2024 at 07:29

Hello, Drishti,

We recommend keeping the XStore Ajaxify option disabled for the Archive Products widgets. There are numerous conditions in these widgets that may not align correctly with the XStore Ajaxify functionality. It is generally best practice to enable this feature on elements located on the Home, Contact Us, and About Us pages to ensure optimal performance.
To address this, we have implemented improvements and deactivated this option for the widgets on the Shop layout page.

Best Regards,
8Theme’s Team

#414475 Copied

Andrew Mitchell

Support staff

September 16, 2024 at 08:16

Dear Drishti,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#414480 Copied
Tagged: best selling themes, custom product archive page, products not displaying, theme customization problems, url access issue, woocommerce themes, woocommerce troubleshooting
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Issue with Custom Product Archive Page – Products Not Displaying When Accessed via URL

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