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Thank You page Not working In Mobile For The AMP Plugin

This topic has 10 replies, 2 voices, and was last updated 1 days, 9 hours ago ago by Jack Richardson

Mouenul

Participant

September 13, 2024 at 11:02

If I Active xstore AMP Plugin, My Cartflows Plugin thank you page is not working After the checkout Page In Mobile but still working in laptop or computer. Please solve this problem as soon as possible, Advanced Thank you

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#414234 Copied Theme version: 9.4.1

9 Answers

Jack Richardson

Support staff

September 13, 2024 at 12:29

Dear @Mouenul,

Regarding your current query, it appears that the issue might stem from a third-party plugin ‘ Cartflows’ used to display the Thank you page. Please be aware that achieving full compatibility with all plugins is not always feasible.

We suggest first deactivating the “XStore AMP” plugin and verifying if the issue persists.
Also, you can share the access details to your web-site and the link to check for the issue. Additionaly you can contact to the support of that plugin as they may have own solution for such cases.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#414260 Copied

Mouenul

Participant

September 13, 2024 at 13:10

If I deactivate The ” Xstore AMP ” plugin Then the “Thank you page” completely working On Mobile That is Great But I Need “Xstore AMP” And “Cartflows”plugin. Please help. Advanced Thanks.

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Jack Richardson

Support staff

September 16, 2024 at 08:26

Dear @Mouenul,

We appreciate your efforts in testing and identifying that the issue arises when the XStore AMP plugin and Cartflows are activated. However, it appears that our previous request for additional details was not addressed.

To assist you more effectively, could you please provide the following information:

1. Could you share the access details to your website?
2. Could you provide us with a link to observe the issue firsthand?
3. Have you reached out to the support team of the Cartflows plugin? They might have a specific solution for this issue.

For the security of your private information, please use the designated private content area to share sensitive details.

We look forward to your prompt response so that we may continue to work towards resolving your issue.

Best regards,
Jack Richardson
The 8Theme Team

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Mouenul

Participant

September 16, 2024 at 15:25

Please Check Private Content and kindly Solve this problem.

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Jack Richardson

Support staff

September 16, 2024 at 15:47

Dear @Mouenul,

Thank you for providing us with the correct wp-admin access to your website. We appreciate your cooperation. However, we are still awaiting your responses to some of our previous inquiries.

2. Could you kindly provide us with a link so that we may directly observe the issue you are experiencing?
3. Have you had the opportunity to contact the support team for the Cartflows plugin? They may have a specific resolution for this issue, and we recommend reaching out to them for specialized assistance.

4. Furthermore, we are interested in determining whether the issue persists when the Cartflows plugin is deactivated. This information will help us in diagnosing the problem more accurately.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

#414577 Copied

Mouenul

Participant

September 19, 2024 at 06:59

Please Check the Private area and Solve this problem, Advanced Thanks

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support staff only.

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Jack Richardson

Support staff

September 19, 2024 at 07:07

Hello @Mouenul
We are writing to ensure that our messages have been reaching you. Could you please respond to the questions we previously posed? We kindly request that you do not overlook our inquiries.
Kind regards, Jack Richardson

#414983 Copied

Mouenul

Participant

September 19, 2024 at 08:40

inquiries Q.03: The Cartflows plugin support team says that Cartflows plugin is Completely ok.
inquiries Q.04: If I Deactivate Cartflows plugin then “thank you” page is ok in Mobile AMP.
Note: If I Deactivate Cartflows plugin or Xstore AMP then Thank you page is completely ok But I Need Cartflows and Xstore AMP at the same time. Thank You

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Jack Richardson

Support staff

September 19, 2024 at 10:21

Dear @Mouenul,

We hope this message finds you well. We would like to remind you of our previous communications where we requested your assistance in contacting the support team for the Cartflows plugin. This is to inquire about any existing solutions that ensure compatibility with AMP functionality. For your reference, we have previously highlighted this request on several occasions:
1. https://prnt.sc/_FzzY3sTVZSs
2. https://prnt.sc/jTr-rXIl5JE3

Additionally, it is important to inform the Cartflows support team that our website does not initiate the AMP version if the URL includes the “?no-amp=1” GET parameter. We believe it is crucial to mention this in your query as they might have specific filters or actions where this parameter should be integrated. Given their in-depth knowledge of their plugin’s architecture, they are best positioned to offer a viable solution.

Furthermore, we kindly request that you provide us with FTP access. This will enable us to perform necessary checks once you have completed the aforementioned steps.

Please understand that while it is challenging to ensure compatibility with all existing plugins, we are committed to exploring all possible solutions to address any compatibility issues.

Thank you for your attention to this matter. We look forward to your prompt response and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

#415028 Copied
Tagged: amp mobile troubleshooting, amp plugin error, best selling woocommerce, mobile woocommerce themes, thank you page issue, woocommerce theme solutions
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