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Problem with displaying the page after installing the theme

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Jack Richardson

Dropex

Participant

September 15, 2024 at 21:19

hello

I installed the xstore theme but unfortunately it doesn’t display properly.
1. I don’t see the top menu with tools like elementor, xstore settings and the like (I can see it in the wordpress dashboard)
2. As you can see on the attached screenshots, the page is displayed strangely (without a menu)
3. The animation in the headline on the main page does not work
4. Pop-ups such as e.g. purchased by XXX from country XXX do not work

Would you please help me? I have a feeling that something could be with css or javascript. I turned off all cache tools in Hosting to identify the problem. (Hostinger hosting)

Thank you 🙂

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for this information.

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#414447 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 16, 2024 at 12:22

Hello, Dropex,

Thank you for reaching out to us and for choosing the XStore theme for your website. We’re sorry to hear that you’re experiencing issues with the theme’s display and functionality.

1/ This could be related to user permissions or a plugin conflict, or using CDN. We recommend that you contact WordPress support and your hosting provider.
This situation is independent of our theme.

2/ Here is what we see on your site – https://prnt.sc/mzW87PWWTd2_

3, 4/ How does it work when CDN is disabled? https://prnt.sc/qpKqPvUsso8-

Best Regards,
8Theme’s Team

#414527 Copied

Dropex

Participant

September 16, 2024 at 19:39

1. The Toolbar started to appear and it probably took some time until the CDN was set up correctly, but thanks for your advice 🙂
2. The menu also started to display correctly
3. Unfortunately the text is still not animated … I will try to check Hostinger support
4. Pop ups also started working

However, there were problems with the responsiveness of the page on mobile (iPhone 13)
1. On the product page, the full price of the product is not displayed correctly in the sticky bar (screenshot: https://prnt.sc/5TwHQO3DpuTx)
2. The pop up is displayed directly on the sticky bar, which can reduce conversions. Can the pop up be set to appear above the sticky bar? (Screenshot: https://prnt.sc/0So1t-9GBxD7)

Thank you for your help 🙂

Please contact administrator
for this information.

#414597 Copied
Jack Richardson

Support staff

September 17, 2024 at 08:00
Dear @Dropex,

I hope this message finds you well. We would like to provide you with guidance on how to implement certain custom CSS modifications to enhance your theme’s responsiveness and functionality.

1. To conceal the compare button on smaller devices, thereby preventing the price from displaying off-screen, please insert the following CSS code into your Theme Options under Theme Custom CSS -> Global CSS:
```
@media only screen and (max-width: 768px) {
    .single-product .etheme-sticky-cart .single-compare {
        display: none;
    }
}
```
2. For adjusting the position of the sales booster popup on larger screens, kindly add the following CSS snippet in the same section of your Theme Options:
```
@media only screen and (min-width: 992px) {
    body:has(.etheme-sticky-cart:not(.outside)) #sales-booster-popup {
        bottom: calc(58px + 15px);
    }
}
```
We trust these adjustments will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team
#414665 Copied
Dropex

Participant

September 17, 2024 at 20:45

Thank you very much for your help.

1. Unfortunately, the pop up fix does not work after scrolling (bottom bar add to cart) (screenshot : https://prnt.sc/0So1t-9GBxD7 )

2. Why when I change the logo does it not change on the main page and the xstore logo still remains? The only place where the logo will change is the product pages. (the upper toolbar is also only displayed on product pages)

#414786 Copied
Jack Richardson

Support staff

September 18, 2024 at 07:40
Dear @Dropex,

I hope this message finds you well. Please find below the guidance to assist you with your inquiry:

1. We recommend trying the following CSS code to address your issue:
```
@media only screen and (max-width: 992px) {
    body:has(.etheme-sticky-cart:not(.outside)) #sales-booster-popup {
        bottom: calc(58px + 15px);
    }
}
```
Please implement this code and let us know if it resolves the issue.

2. Regarding the server cache concern you mentioned, it appears to be related to your hosting service rather than our theme support. We kindly suggest contacting your hosting provider and requesting their assistance with this matter.

Thank you for your attention to these details. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team
#414824 Copied
Tagged: best selling woocommerce, page display issue, theme installation problem, woocommerce theme support, woocommerce themes, woocommerce troubleshooting
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