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Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/gu

This topic has 16 replies, 5 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

luis

Participant

February 12, 2015 at 09:52

i got this
Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/guita149/public_html/wp-content/themes/xmarket/code/woo.php on line 395

in my homepage and product pages.

i looked t the forum and someone came up with an idea that solve my home page problem. however it did not fix my problem in the product page.

could you help me whit this please

#41475 Copied

15 Answers

Robert Hall

Support staff

February 12, 2015 at 10:10

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#41481 Copied

luis

Participant

February 12, 2015 at 10:37

Please, contact administrator
for this information.

#41504 Copied

luis

Participant

February 12, 2015 at 10:56

hi there

Please, contact administrator
for this information.

#41508 Copied

Eva Kemp

Support staff

February 12, 2015 at 12:15

Hello,

What are the links to your wp-admin panel and cPanel?

Thank you.
Regards,
Eva Kemp.

#41535 Copied

luis

Participant

February 12, 2015 at 12:24

please see below

Please, contact administrator
for this information.

#41538 Copied

luis

Participant

February 12, 2015 at 12:27

hi there,

Please, contact administrator
for this information.

#41539 Copied

Eva Kemp

Support staff

February 12, 2015 at 13:36

Hello,

There is a problem with new Woocommerce version.
We’ll release a new theme update soon to fix this issue.
Meanwhile you can revert back to old Woocommerce plugin version.

Sorry for inconveniences.
Regards,
Eva Kemp.

#41574 Copied

luis

Participant

February 12, 2015 at 13:54

that’s a shame, i bougth the theme just two days ago and it is very frustrating. beisdes so, i wonder if would you mind to help me to set up the previous version of the woocommerce?
do you mind also to tell me when are we expecting the release of the new upgrade.

regards

luis

#41578 Copied

Eva Kemp

Support staff

February 12, 2015 at 14:59

Hello,

I’ve reverted back old Woocommerce version.
A new theme release will be produced in a couple of days.
You can monitor our site for the updates:
http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432

We’re very sorry for such troubles, but they will be fixed soon with a new theme release.

Thank you for understanding.

Regards,
Eva Kemp.

#41610 Copied

luis

Participant

February 12, 2015 at 15:07

it’s all good

thanks

#41622 Copied

Eva Kemp

Support staff

February 12, 2015 at 16:03

Hello,

You’re welcome.

Regards,
Eva Kemp.

#41632 Copied

Keira_girl

Participant

February 16, 2015 at 17:13

Hello, I have the same issue.
Can you please advice all of us, what is the safest way to return to an older WooCommerce version, without having any data loss??

Thanks in advance.

#42669 Copied

Robert Hall

Support staff

February 16, 2015 at 17:21

Hello @Keira_girl,

Please update theme to the latest version.
http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#42672 Copied

downlo

Participant

February 20, 2015 at 18:08

im still getting this issue what is the fix

Please, contact administrator
for this information.

#44165 Copied Theme version: xmarket WooCommerce version: 2.3.4

Eva Kemp

Support staff

February 20, 2015 at 20:19

Hello @downlo,

Have you updated the theme to the latest version http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432 ?
https://www.8theme.com/demo/docs/xmarket/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#44189 Copied
Tagged: call to undefined method, fatal error, get_image_size, themes, woocommerce, wordpress
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