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Google Maps API not showing map on 2 sites

This topic has 13 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

nebcreative

Participant

September 17, 2024 at 21:13

I have tried to change the key and that didnt work, I still have the “do you own this website” over the map and “development purposes” watermarked over the entire map, I am seeing the same on buysiltsock.com as well. If i can understand what to do with this site i can fix the buysiltsock.com site as well.

thank you
Nate

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12 Answers

Rose Tyler

Support staff

September 18, 2024 at 09:34

Hello, Nebcreative,

Thank you for reaching out to us with your concerns.

This error is visible in the browser console https://prnt.sc/1OKvvgd_65CO , read more – https://developers.google.com/maps/documentation/javascript/error-messages#billing-not-enabled-map-error

Best Regards,
8Theme’s Team

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nebcreative

Participant

September 18, 2024 at 22:32

well oddly both of the sites which are using the same api are connected to billing and I have a card thats been on file that is current, i am unsure how to correct it as I have other sites using the theme that are not having an issue….oddly

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Rose Tyler

Support staff

September 19, 2024 at 07:21

Hello, Nebcreative,

We hope this message finds you well. We would like to inform you that the issue you are experiencing is not caused by our theme. To verify this, we recommend temporarily activating a different theme on the sites where the map is not functioning correctly.

Should the problem persist, it would be advisable to contact Google Maps support for further assistance.

Best Regards,
8Theme’s Team

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nebcreative

Participant

September 20, 2024 at 03:56

ok, and the api that you are using matches the cloud api for the maps correct? Not sure if that is the only existing api now but thats what i have the billing account connected to. I will reach out to google for help if that is the case

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Rose Tyler

Support staff

September 20, 2024 at 07:15

Hello, Nebcreative,

You changed wp-admin access and we can not log in to your site and check settings.

You are using WPBakery, please read these articles https://kb.wpbakery.com/docs/wpbakery-page-builder-how-tos/how-to-insert-google-maps/ https://developers.google.com/maps/documentation/javascript/get-api-key , and do not forget to set API in settings of the element – https://prnt.sc/7fsOKpTM8hSL

Best Regards,
8Theme’s Team

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nebcreative

Participant

September 20, 2024 at 19:42

Let me check the credentials, i will update them as seen in private area of live site

Please contact administrator
for this information.

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Rose Tyler

Support staff

September 22, 2024 at 07:14

Hello, Nebcreative,

Upon further review, we wish to reiterate that our theme is not the cause of the issue you are experiencing. Therefore, we recommend that you contact Google Maps support for further assistance.

Best Regards,
8Theme’s Team

#415379 Copied

nebcreative

Participant

September 24, 2024 at 03:22

i believe a misstep is occurring in your explanation I DO NOT SEE “and do not forget to set API in settings of the element – https://prnt.sc/7fsOKpTM8hSL” there is no element to edit that has an api so if i cant see it i cant change that setting, I set the key in the theme dashboard, but have never seen a place on the contact page in wpbakery to add an api, nor do i see it at this moment

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nebcreative

Participant

September 24, 2024 at 03:23

attached is google api key and it does match my site

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support staff only.

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nebcreative

Participant

September 24, 2024 at 03:24

google is stating that the api key is not correct, so that being said where does it go?

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nebcreative

Participant

September 24, 2024 at 03:27

ok when i was being supported no one ever looked where that map element was I just loooked all over the page and found it so it was incorrect, the dashboard google maps api key is for ? and as I couldnt find the element with the key how was i supposed to know where it was?

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Andrew Mitchell

Support staff

September 24, 2024 at 05:22

Dear nebcreative,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Tagged: api integration problems, api issues, google maps api, google maps troubleshooting, map not showing, woocommerce wordpress templates, wordpress google maps
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