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My products are all duplicate and illegal.

This topic has 55 replies, 3 voices, and was last updated 2 months ago ago by cocofu

cocofu

Participant

September 18, 2024 at 16:37

My products are all duplicate and illegal.

https://hautecouture-co.com/shop/?filter_cat=sale

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54 Answers

Rose Tyler

Support staff

September 19, 2024 at 07:25

Hello, cocofu,

Thank you for reaching out to us.

Could you please provide a detailed description, with examples, of the specific assistance you require from our side? Additionally, we would appreciate it if you could explain why you believe that the issue is related to our theme.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 09:07

This filter is the same no matter what category I click on. It cannot be categorized. For example, when I click on dresses, it does not jump to dresses.

https://hautecouture-co.com/shop/?filter_cat=dresses

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

September 19, 2024 at 09:24

Hello, cocofu,

We hope this message finds you well. We kindly request that you navigate to XStore Builders, select ‘Archive Products’, and proceed to edit the template using Elementor. Please replace the ‘Products Grid’ with the ‘Archive Products’ element.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 09:35

Please replace the ‘Products Grid’ with the ‘Archive Products’ element.

I can’t find ‘Products Grid’. Please tell me where it is. Thanks.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

September 19, 2024 at 10:54

Hello, cocofu,

Please click on Edit template – https://prnt.sc/ib1dht-p3JDd , and then replace elements.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 11:10

I didn’t find him. Where is he? I didn’t find him.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

September 19, 2024 at 11:56

Hello, cocofu,

Here it is – https://prnt.sc/_7SuzshvTQuc

Provide us with temporary wp-admin access and then we will be able to help you.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 14:12

Is this it? He only has a list

Files is visible for topic creator and
support staff only.

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cocofu

Participant

September 19, 2024 at 14:15

Hello, the problem is still not solved. I like the current display. Please tell me how to solve it.

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cocofu

Participant

September 19, 2024 at 14:25

There is no way to solve it. How can I solve it now? The filtered products cannot filter related products. My filtering function does not work.

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Rose Tyler

Support staff

September 19, 2024 at 14:49

Hello, cocofu,

We have previously explained the solution to your issue. Please remove the incorrect element https://prnt.sc/DbAO6CjtRKJb and add the correct one https://prnt.sc/BF5ZOf7KjOJu . Should you require assistance, we are more than willing to help; simply provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 14:56

I’ll give you the temporary password. I’m afraid the operation will fail.

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cocofu

Participant

September 19, 2024 at 15:00

Hi, please help me sort this out

Please contact administrator
for this information.

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Rose Tyler

Support staff

September 19, 2024 at 15:04

Hello, cocofu,

You are currently editing the template https://prnt.sc/gEIg-q8NmrRq Please close the editor after that we will be able to edit it for you.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 15:05

OK, I closed it.

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cocofu

Participant

September 19, 2024 at 15:14

https://hautecouture-co.com/shop/?filter_cat=floral

Hi, it’s still not solved.

Are you solving my problem now?

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Rose Tyler

Support staff

September 19, 2024 at 15:18

Hello, cocofu,

We appreciate your prompt response.

Please be patient – https://prnt.sc/TudryqGWgKmx

It appears that the situation is somewhat more complex than we initially thought. Please provide us with the FTP access details. Once we have received this information, your issue will be escalated to another specialist for detailed examination.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 15:32

You don’t seem to have deleted it, the element is still there.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

September 19, 2024 at 15:46

Hello, cocofu,

We would like to address an ongoing issue that we previously discussed, wherein the root cause appears to differ from the initial understanding. It seems there might have been some oversight, as our explanations seem to have not been fully considered.

Furthermore, we have noticed changes made to our access permissions and we are yet to receive the FTP credentials. Could you kindly clarify the reasons behind these modifications and the delay in providing the necessary FTP access?

We appreciate your prompt attention to these matters and look forward to your swift response with correct wp-admin and FTP access.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 15:55

Because you said it was more complicated than you thought, and I wanted to find out why the product filtering was working fine before, but it suddenly stopped working these days.

Sorry, because you said you need FTP to solve it, so I changed the password, so I want to see what caused it

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cocofu

Participant

September 19, 2024 at 16:01

I would like to ask, if I give you these FTP things, when can you solve them? Although I use your two templates, I am not familiar with your templates. If you are willing to solve this problem for me, I will be very grateful. Can you tell me when you can solve these problems?

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Rose Tyler

Support staff

September 19, 2024 at 16:11

Hello, cocofu,

Should you wish to initially attempt resolving the issue independently, please feel free to do so. We will await your results with patience.

Furthermore, we recommend disabling all third-party plugins that are not included with XStore. You can find a list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . After disabling these plugins, please clear your browser’s cache and verify if the issue persists. It is possible that one of these additional plugins is causing the problem.

Regarding your query about the timeline, we will be able to assist you no earlier than when you provide us with the necessary access. It is likely that you will need to wait following this action, which is standard as you will be queued among our other clients. The resolution process may take anywhere from 2 hours to 2 days, but not before you have granted access. Please refrain from inquiring why the issue has not been resolved before providing access and ensure that the access credentials remain unchanged during the time needed for our specialist to assist you.

Best Regards,
8Theme’s Team

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cocofu

Participant

September 19, 2024 at 16:14

I hope to have long-term cooperation with you in the future. I sincerely hope that you can sincerely help me solve this problem. Although it is wrong for me to change the password, please tell me. If you tell me when it can be solved, you give me a time, and I will not change the password.

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cocofu

Participant

September 19, 2024 at 16:47

https://hautecouture-co.com/shop/?filter_cat=formal

Still not working, could you help me?

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cocofu

Participant

September 19, 2024 at 20:37

I’ll give you the password now, will you help me solve this problem?

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cocofu

Participant

September 20, 2024 at 04:45

Please tell me how to contact you, I don’t get any reply now.

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Jack Richardson

Support staff

September 20, 2024 at 07:08

Dear @cocofu,

I hope this message finds you well. We are writing to kindly request that you provide us with the correct FTP and WP-admin access credentials. This will enable us to thoroughly investigate and address the issue you are experiencing.

Please ensure that the access credentials remain unchanged during our review, as altering them could significantly delay the resolution process.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
8Theme’s Team

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cocofu

Participant

September 20, 2024 at 07:14

FTP account and WP-admin have been sent to you

Please contact administrator
for this information.

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Jack Richardson

Support staff

September 20, 2024 at 08:05

Hello @cocofu
Please, ensure that the access you provided here is correct one. Check the private content for more details.
Kind regards, Jack Richardson

Please contact administrator
for this information.

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