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After install the theme and importing the kids toys shop demo, I see critical error

This topic has 6 replies, 3 voices, and was last updated 2 hours, 59 minutes ago ago by Rose Tyler

Toto Toys

Participant

September 19, 2024 at 07:59

After install the theme and importing the kids toys shop demo, I see critical error
https://bsf.d.pr/i/4DO97D

#414996 Copied Theme version: 9.4.1

5 Answers

Rose Tyler

Support staff

September 19, 2024 at 08:08

Hello, Toto Toys,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Provide us with the URL, temporary wp-admin, and FTP access, and we will check the problem more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#414999 Copied

Toto Toys

Participant

September 19, 2024 at 13:57

Here are the details

Content is visible for topic creator and
support staff only.

#415067 Copied

Jack Richardson

Support staff

September 19, 2024 at 15:27

Dear @Toto Toys,

I hope this message finds you well. Following the activation of the debug log on your server, we have identified that the fatal error you encountered was due to the memory limit being exceeded. The specific error message was as follows:

( ! ) Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 81920 bytes) in /var/www/html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 328

To address this issue, we have increased the memory limit by setting the following constant in your server configuration: define('WP_MEMORY_LIMIT', '512M');. You can view the adjustment here: https://prnt.sc/N0mtIwmlGLd3.

Please verify that the issue has been resolved on your end.

Additionally, we have noticed several warnings on your server that require attention. You can review these warnings at the following link: https://prnt.sc/hkakANYXg7ts. We recommend addressing these warnings to ensure optimal performance and security of your server.

Thank you for your attention to these matters. Should you require further assistance or have any questions, please do not hesitate to contact us.

Kind regards,
Jack Richardson
8Theme’s Team

#415097 Copied

Toto Toys

Participant

September 20, 2024 at 11:23

Thank you.

#415254 Copied

Rose Tyler

Support staff

September 20, 2024 at 12:04

Hello, Toto Toys,

You’re welcome!

Best Regards,
8Theme’s Team

#415260 Copied
Tagged: critical error resolution, demo import issues, kids toys shop theme, theme installation guide, woocommerce templates solution, wordpress error fix
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After install the theme and importing the kids toys shop demo, I see critical error

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