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Unable to Insert Templates from template library

This topic has 2 replies, 2 voices, and was last updated 2 months ago ago by Andrew Mitchell

Merin

Participant

September 19, 2024 at 08:27

Hello,
We are currently working with the X-Store theme’s medical demo and are experiencing issues related to the template library. Specifically, we are unable to add or insert templates from the template library into the pages we are building.

Screenshot 1 : https://snipboard.io/bRk1S6.jpg
Screenshot 2 : https://snipboard.io/HmkWvg.jpg
Screenshot 3 : https://snipboard.io/hQDJPx.jpg
Screenshot 4 : https://snipboard.io/nClqGo.jpg

We have used WP Bakery Builder with no issues when adding templates provided by the previously used theme. Our concern is why we can’t use the XStore templates in the same way. We are attaching a screenshot from the WP Bakery Builder of the previous theme, where each template had an ‘Add’ option, which appears to be missing in the XStore templates

Screenshot 5 : https://snipboard.io/5SEYz9.jpg

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1 Answer

Andrew Mitchell

Support staff

September 20, 2024 at 09:08

Hello, Merin,

We would like to inform you that we have already responded to your query in a subsequent topic. You can view the response at the following link:
https://www.8theme.com/topic/unable-to-insert-templates-from-template-library-and-encountering-incorrect-request-url-error/

Additionally, please be advised that our template import system for WP Bakery Builder is different from the system you have previously utilized. Should you desire a system similar to the one you are familiar with, we kindly ask you to submit a request to the appropriate department via this link: https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#415213 Copied
Tagged: fix woocommerce problems, inserting templates error, troubleshooting woocommerce, woocommerce template issues, wordpress ecommerce solutions, wordpress template library, wordpress woocommerce themes
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