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URGENT: shop page doesnt load shows 500 error when xt core plugin is installed

This topic has 12 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

Anas

Participant

September 19, 2024 at 09:44

Hi team, this is an urgent request to check my websites shop page or any archive pages. it doesnt load when the xt core plugin is installed. Please check into this asap.

thanks

Please, contact administrator
for this information.

#415023 Copied

11 Answers

Rose Tyler

Support staff

September 19, 2024 at 10:58

Hello, Anas,

Thank you for reaching out to us.

We can’t log in – https://prnt.sc/VUUi3zGJxZWk Please check this.

503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

Best Regards,
8Theme’s Team

#415036 Copied

Anas

Participant

September 19, 2024 at 11:00

very sorry, please login with this credentials

Please contact administrator
for this information.

#415037 Copied

Rose Tyler

Support staff

September 19, 2024 at 12:02

Hello, Anas,

Please go to WooCommerce > Status > Logs > fatal errors file. It shows that the problem is caused by 3rd-party plugins – https://prnt.sc/2PUmf8u4RI2c

It is possible that your server resources are insufficient to support all the activated plugins, which might explain why the issue resolves when some plugins are deactivated. This suggests that your hosting provider needs to address this problem, or you may need to deactivate some plugins to reduce the load on your server.

Best Regards,
8Theme’s Team

#415043 Copied

Anas

Participant

September 19, 2024 at 12:07

ok noted, let me check on this

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Rose Tyler

Support staff

September 19, 2024 at 13:47

Hello, Anas,

Please feel free to take the time you need.

Best Regards,
8Theme’s Team

#415066 Copied

Anas

Participant

September 19, 2024 at 18:21

hi, i just spoke to my hosting provider they sent me the plugins that are causing the site unstable. im so sad that im loosing sales because of this error. Can you please help? thanks

Files is visible for topic creator and
support staff only.

#415118 Copied

Jack Richardson

Support staff

September 20, 2024 at 08:41

Dear @Anas,

I hope this message finds you well. We have reviewed the performance issues on your website and identified that the primary sources according to your hosting analize contributing to the slowdown are the Elementor and WooCommerce plugins. As per our support policy, we provide assistance exclusively for projects developed by our team. Since the plugins in question are developed and maintained by external teams, we recommend reaching out to their dedicated support forums for specialized assistance:

– For Elementor, please visit: https://wordpress.org/support/plugin/elementor/
– For WooCommerce, please visit: https://wordpress.org/support/plugin/woocommerce/

Additionally, we have noticed an error occurring after a prolonged loading time on your Store page, as captured here: https://prnt.sc/XhLf7lwSEkEV. This issue has been previously discussed in the Cloudflare community support. For a potential resolution, please refer to the following discussion: https://community.cloudflare.com/t/problem-error-524-connection-timeout/600297.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

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Anas

Participant

September 21, 2024 at 08:54

well noted. Further checked from our developer end it shows that Pro elements plugin is causing the issue. also we have deactivated 3rd party plugins and kept only plugin that came with the xstore.

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Jack Richardson

Support staff

September 23, 2024 at 08:06

Dear @Anas,

I hope this message finds you well. It appears that you may need to enhance your server’s capabilities to continue utilizing the necessary plugins effectively. Alternatively, you might consider keeping the crucial ones inactive on your website to ensure optimal performance.

Should you require further assistance or have any other inquiries related to our support services, please do not hesitate to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

#415487 Copied

Anas

Participant

September 23, 2024 at 08:09

I have been using other themes without any issues for that past 5 years on cloudways with 16GB RAM server where i never got issues like this. this is the first time im getting errors like this. this is totally related to the theme and the bundles plugins. I need to sort this issues asap. please advice, thanks

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Jack Richardson

Support staff

September 23, 2024 at 10:23
Hi @Anas,

Thank you for bringing this to our attention, and I completely understand your frustration, especially given your smooth experience with other themes over the years.

It’s important to note that, with each passing year, technology advances, and themes, plugins, and overall WordPress systems become more resource-intensive. As a result, what worked perfectly a few years ago might now require some adjustments, even on a powerful 16GB RAM server.

Here are a few steps that might help resolve the issue:

1. **Update Resource Limits**: While your server has 16GB of RAM, it may be necessary to increase some specific server limits like PHP memory or execution time to ensure compatibility with modern themes and plugins. You can adjust the memory limit by adding this to your wp-config.php file:
define('WP_MEMORY_LIMIT', '512M');
Increasing the PHP execution time and max input variables in your hosting settings can also help.

2. **Stay Up-to-Date**: Make sure both the theme and all bundled plugins are fully updated, as newer versions often address compatibility and performance improvements.

3. **Enable Debugging**: Activate WordPress debugging to log any errors that could help pinpoint the issue. Add these lines to your wp-config.php file:
```
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
```
These steps should help resolve the issue, but if it persists, please contact also to your hosting provider to enchance the server properties and values.

Best regards,
Jack Richardson
The 8theme’s team
#415516 Copied
Tagged: 500 error fix, ecommerce website troubleshooting, shop page load issue, urgent woocommerce solution, wordpress plugin conflict, wordpress woocommerce themes, xt core plugin error
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