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Product gallery not loading on live site

This topic has 4 replies, 2 voices, and was last updated 4 weeks ago ago by Rose Tyler

Natalie

Participant

September 19, 2024 at 14:28

The product gallery isn’t loading in live view, as shown in product-gallery.jpg. It was working fine until this morning. I’ve cleared my cache and tried different computers, but it’s still not displaying. However, it shows up correctly when I open the page in Elementor. Thank you in advance for your help.

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#415077 Copied Theme version: 9.3.17

3 Answers

Rose Tyler

Support staff

September 19, 2024 at 14:55

Hello, Natalie,

Thank you for reaching out to us.

We have noticed that you have updated the Elementor plugin but have not updated your theme and other plugins accordingly. To ensure optimal performance and compatibility, we kindly ask you to update your theme and plugins by following the guidelines provided in these articles: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

#415085 Copied

Natalie

Participant

September 19, 2024 at 15:17

Updating the plugins worked. Thank you.

#415095 Copied

Rose Tyler

Support staff

September 19, 2024 at 15:38

Hello, Natalie,

You’re welcome!

Best Regards,
8Theme’s Team

#415102 Copied
Tagged: best selling themes, live site troubleshooting, product gallery issue, site loading problems, woocommerce product gallery, woocommerce themes
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