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Search Analytics showed analytics once and went back to notice

This topic has 6 replies, 3 voices, and was last updated 2 months ago ago by Rose Tyler

TheOne

Participant

September 19, 2024 at 17:27

Hello,

So we got Search Analytics which is good. From the beginning i’ve enabled it, it says:
Currently the search data is empty, please take some time for us to collect the information.

The funny thing is a few days ago the stats where showing and then went back to the notice above. I’ve had a lot of inputs so the data was not scarce.

Please, contact administrator
for this information.

#415113 Copied

5 Answers

Jack Richardson

Support staff

September 20, 2024 at 07:27

Dear @TheOne,

I hope this message finds you well. We have noticed an issue with the search analytics feature on your website because it is multilingual one. It appears that there is a bug affecting the display of the analytics table when the URL lacks a specific parameter to indicate the desired language.

For a clearer understanding, we have provided screenshots in the private area that illustrate how the URLs should be structured to correctly display the search analytics table on multilingual web-sites.

Additionally, we have observed that it is possible to redirect to the correct URL by selecting the desired language from the language switcher in your admin bar: https://prnt.sc/LMguRzBlCF4I

To assist you further and explore potential solutions, could you please provide us with the correct FTP access? This will enable us to investigate and address the issue more effectively, ensuring that the default search analytics results are displayed without the need to set an additional URL parameter for the language.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

Please contact administrator
for this information.

#415165 Copied

TheOne

Participant

September 20, 2024 at 11:25

Hello,

I see. FTP in private.

Please contact administrator
for this information.

#415255 Copied

Jack Richardson

Support staff

September 20, 2024 at 14:02

Dear @TheOne,

We hope this message finds you well.

We are pleased to inform you that we have made some modifications to the ‘et-core-plugin/app/models/search/analytics/user-interface.php’ file. These improvements will be incorporated in the upcoming update of our theme.

Could you kindly review the changes at your earliest convenience?

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

#415277 Copied

TheOne

Participant

September 20, 2024 at 14:13

Hello,

It seems to be working (we checked on two different computers).

Thank you for your help

#415279 Copied

Rose Tyler

Support staff

September 20, 2024 at 14:24

Dear @TheOne,

You’re welcome!

Warm Regards,
The 8Theme Team

#415282 Copied
Tagged: analytics notice, e-commerce analytics, search analytics, website performance, website traffic analysis, woocommerce seo, wordpress woocommerce themes
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Search Analytics showed analytics once and went back to notice

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