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Request a quote custom popup size only show full page without close means

This topic has 5 replies, 2 voices, and was last updated 7 minutes ago ago by Duarte

Duarte

Participant

September 20, 2024 at 10:33

I have “request a quote” feature with custom popup size of 800×600, but only open in full window size, without any mean for window close.
If the window displayed an X that allowed it to close, it was not a problem, but this way, knowing that there are users without skill or knowledge, it’s a problem.
Any solution?
Thank you

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#415241 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 20, 2024 at 12:03

Hello, Duarte,

Thank you for reaching out to us with your concern regarding the “request a quote” feature on your website.

Could you please provide us with the URL of the page where the popup is visible? Additionally, we would appreciate a more detailed description with screenshots of your request to assist you more effectively.

Best Regards,
8Theme’s Team

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Duarte

Participant

September 20, 2024 at 12:52

In https://melofalcao.eu/ at any page, I have the standard ? icon in right bottom.
I set in the options to open a poput with 800×600, but always open as in image 12-44, across the entire width of the browser window.

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Rose Tyler

Support staff

September 20, 2024 at 12:54

Hello, Duarte,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#415270 Copied

Duarte

Participant

September 20, 2024 at 14:17

Done. I have AccelerateWP (WPRocket from Cloudlinux) active, but for sure isn’t the cause.

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Tagged: custom popup size, full page popup, no close button, woocommerce customizations, woocommerce quote request, wordpress templates
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