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Have a problem with my Xtore Core plugin

This topic has 6 replies, 4 voices, and was last updated 2 months ago ago by Andrew Mitchell

Verno

Participant

September 20, 2024 at 23:13

I have this error message Oops it looks something went wrong. Please check your system requirements first. In case it will happened again, please, contact us 8theme.com when I tried to activate, I received this error message.

#415306 Copied Theme version: 9.4.1

5 Answers

Tony Rodriguez

Support staff

September 21, 2024 at 06:00

Hello, @Verno,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then install and activate XStore core plugin on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#415316 Copied

Verno

Participant

September 21, 2024 at 16:53

They already made the change but I encounter the same problem, also these in the pictures

Files is visible for topic creator and
support staff only.

#415366 Copied

Rose Tyler

Support staff

September 22, 2024 at 09:46

Hello, Verno,

We appreciate your prompt response.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

#415402 Copied

Verno

Participant

September 29, 2024 at 01:53

Hello,
Sorry just see that you have replied on it, is was my provider, all is fix thanks..:)

#416246 Copied

Andrew Mitchell

Support staff

September 29, 2024 at 01:53

Dear Verno,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#416247 Copied
Tagged: fix xtore plugin wordpress, resolve xtore core plugin issues, troubleshooting xtore core woocommerce, woocommerce xtore core plugin issues, wordpress themes xtore plugin problem, wordpress woocommerce xtore plugin help
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