Hello i am struggling in customizing header search bar width

This topic has 43 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

  • Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 22, 2024 at 13:36

    Hello dear support team,
    I am unable to extend width of the search bar in header customization through elementor, Although i have already extend its width to 100% but changes is not reflecting on website. Please help me to solve this problem.

    Thanks
    KSP ELECTRONICS

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    support staff only.
    42 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2024 at 15:04

    Hello, KSP ELECTRONICS,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 22, 2024 at 15:13

    Can you please send a tutorial how to increase search bar width? you may share step to fix this issue.

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 22, 2024 at 15:27

    Hello, KSP ELECTRONICS,

    In order to provide you with the necessary steps, we need to verify your current settings.

    You can Shrink some elements https://prnt.sc/fCgzrQOFHvIB and Grow others.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 22, 2024 at 15:36

    Not solved please tell me any other method.
    Thanks.

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 22, 2024 at 15:50

    Please check my wp admin and correct search bar to full width. I have given you permission.
    Thanks

    Please contact administrator
    for this information.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 07:16

    Hello,
    Have checked my wp admin setting to correct search bar width?

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 09:33

    hello what happened?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2024 at 10:05

    Dear @KSP ELECTRONICS,

    I hope this message finds you well. I would like to inform you that response times may vary, typically up to 24 hours during weekdays and up to 48 hours on weekends. We strive to address queries more swiftly whenever possible. To expedite our response, we kindly request that you avoid submitting multiple inquiries for the same issue as it does not shorten the response time.

    We have identified the cause of the issue you reported. It appears to be due to incorrect settings in the inner container (https://prnt.sc/NiDiutyUn1FL), specifically related to its configuration as a Sticky header. We have made the necessary adjustments, and you can view the current setup here: https://prnt.sc/bq7aTbAsze9R. Please review it at your convenience to ensure everything meets your expectations.

    Furthermore, for your reference and future needs, you may find our documentation on configuring Sticky headers helpful. It is available at this link: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#features-gwnX12.

    Thank you for your attention and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 10:30

    Problem is not fixed in smartphone view logo is not positioned correctly. also sticky header not working in both smartphone and laptop device. I request you to please solve this issue also

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2024 at 10:59

    Hello @KSP ELECTRONICS
    Please, check now !
    We made some configurations improves for your header containers.
    Kind regards, Jack Richardson

    Please contact administrator
    for this information.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 11:04

    Can you also configure the product short description page, because it is not showing on product page, also upsell product not showing in product page. we really appreciate your service support

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 11:08

    also about the website response it is very slow please solve this issue and send a tutorial guide how to configure fast and responsive website.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2024 at 11:30

    Dear @KSP ELECTRONICS,

    I hope this message finds you well. I would like to inform you that within the Single Product Editor on your web-site, you have the option to add a ‘Short Description’ to your products. You can access this feature via the following link: https://prnt.sc/udJ_x2upywNJ. Once you publish the changes, the short description will be visible on your product pages.

    Additionally, we recommend reviewing and implementing strategies that have proven successful for other clients in enhancing website speed. For detailed guidance, please refer to the discussions below:
    1. https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-407631
    2. https://www.8theme.com/topic/child-theme-not-activated-yet-is-there-any-issue/#post-408335

    Please note that our role is to provide support and advice during the optimization process, rather than making direct changes to your website.

    Should you need further assistance or wish to request specialized optimization services for your website, please submit a request via this link: https://prnt.sc/fgk4W3hZG8P6.

    Thank you for your attention. We look forward to assisting you further.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 11:55

    hello,
    website is still not optimized fully, it takes too much time to loading although i have optimized all images. Please correct it. also share a tutorial to troubleshoot website optimization. Also in product detailed page image depth is very high in phone view, also please configure image height to auto adjust according to its height.
    Thanks for your support in advance.

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 23, 2024 at 11:57

    also can you configure WhatsApp support instead of ask an expert in the right bottom of website page.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 23, 2024 at 13:58

    Dear @KSP ELECTRONICS,

    We have provided you with comprehensive suggestions for improving speed. Please review the details at your earliest convenience by following this link: https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/#post-415529.

    For efficient management of our support resources, we kindly recommend submitting separate topics for distinct questions. This approach will allow different members of our support team to address your concerns more effectively.

    Please note that according to the privacy policy of Envato, we do not provide additional customization or configuration services for third-party plugins. If you need one, you can submit it here -> https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for respecting our support rules, your understanding and cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 05:22

    Hello Team,
    Static header is not working properly, sometimes it static sometime it automatically remove. I don’t know why this happening, i have tried many time to fix this issue but could not fixed yet. please help and configure it so that static head works well. please configure for all devices.
    Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 24, 2024 at 07:03

    Dear @KSP ELECTRONICS,

    I hope this message finds you well. We have reviewed the header on our end and currently, we do not observe any issues. However, should you encounter any problems, please provide us with a detailed description of the issue. It would be helpful if you could specify the type of device you are using and attach any relevant screenshots or videos for a clearer understanding.

    Thank you for your cooperation.

    Kind regards,
    Jack Richardson
    8Theme’s Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 08:01

    Please check I have attached a video of the problem. Here you can see four issues:
    1. Website is taking more time in loading, Although my internet connection is good 300Mbps.
    2. When I scroll downward and then upward then page starts loading again and vise versa.
    3. Static header not working properly and lagging many times.
    4. Scrolling animation in the right corner also lagging.

    I have tried my best to solve these issues but didn’t solved. I will be very grateful to you if you can fix these issues.

    Thanks & Best Regards
    KSP ELECTRONICS

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 24, 2024 at 10:14

    Dear @KSP ELECTRONICS,

    I hope this message finds you well.

    We have investigated the scrolling issue you reported on your homepage. Upon review, it appears that the problem is not directly related to our theme. Instead, it seems to be caused by the extensive and heavy Document Object Model (DOM) content present on your homepage that could be created with any other theme as well.

    To verify this, we recommend testing other pages on your website that contain less content (About us, Contact us). Our tests on such pages did not exhibit the same scrolling glitches, suggesting that the issue is specific to the content volume on your homepage.

    Should you wish to improve the scrolling performance, you might consider reducing the amount of content displayed on your homepage.

    Thank you for your understanding and cooperation.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 10:23

    For your kind information, Above four issues I am facing in mostly phone device not in desktop and tablet device.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 24, 2024 at 13:08

    Dear @KSP ELECTRONICS,

    We hope this message finds you well. We would like to follow up on the suggestions we previously provided regarding the optimization of your website’s speed. Our detailed recommendations can be found in our response here: https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/#post-415529. Unfortunately, it appears that our recommendation, particularly the implementation of the XStore ajaxify feature, has not been adopted as per our discussion in the following thread: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-405893.

    Additionally, upon further review, we have determined that the issues you are experiencing are not be directly related to our theme. It seems that the extensive and heavy Document Object Model (DOM) content on your homepage, which could be generated using any theme, is contributing to the problem.

    To further investigate this, we recommend testing other pages on your website that contain less content, such as the “About Us” and “Contact Us” pages. Our tests on these pages did not show the same scrolling issues, indicating that the problem is likely specific to the high content volume on your homepage.

    The issue persists across various devices, including PCs, not just on mobile devices. If you agree with our assessment, we suggest reducing the content on your homepage or implementing the speed optimization strategies outlined in our initial recommendation.

    Please note that our support forum is designed to provide guidance and recommendations based on customer inquiries. However, we do not perform optimizations or customizations directly, in accordance with Envato’s privacy policy. Should you require personalized assistance, you may request it through our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your attention to these matters. We look forward to your response and are here to assist you further.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 14:40

    Again facing problem with static header which is not performing well.

    Files is visible for topic creator and
    support staff only.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 14:46

    Also can you please fix the slider, it get distorted and couldn’t be abe to fix it. Also about Document object model I just replaced Xstore store images with own images after optimising it, if there is no problems with your image then why with our.

    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 14:48

    Slider content gets distorted and I couldn’t not able to correct it please help and fix this issue. Thanks

    Files is visible for topic creator and
    support staff only.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 24, 2024 at 14:53

    Static header is not working in any of the page Whether it is contact us Or about us. I request you to please fix it I have followed the instructions but couldn’t be able to fix.
    Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 24, 2024 at 16:01

    Dear @KSP ELECTRONICS,

    I hope this message finds you well.

    We have conducted tests on the header from our end and have not encountered any issues. For your reference, we have attached a video demonstrating the functionality.

    Could you kindly attempt accessing the web-site using a different browser? Additionally, if the problem persists, we would appreciate it if you could also test it on another device.

    Furthermore, have you experienced this issue on our demo page, which can be accessed at the following URL? https://xstore.8theme.com/elementor3/electronic-mega-market/

    Please provide us with details regarding the devices and browsers you are using for testing. This information will help us in diagnosing and resolving the issue more efficiently.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: KSP ELECTRONICS
    KSP ELECTRONICS
    Participant
    September 25, 2024 at 06:59

    Hello Team,
    Slider is not configured correctly i have corrected it previously this time it distorted again and could not able to fix it this time. Please help and fix it.
    Thanks

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 25, 2024 at 10:00

    Dear @KSP ELECTRONICS
    You changes the credentials for login to dashboard so we are unable to check the sliders issues you have. Could you update the wp-admin access for us and share in private area?
    Kind regards, Jack Richardson

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