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Linked Variations options “attributes” is cleared when saved

This topic has 3 replies, 2 voices, and was last updated 4 hours, 28 minutes ago ago by Tom

Tom

Participant

September 24, 2024 at 10:12

I am trying to display Linked variation on Single Product Page.

I’ve added the attribute “Chain Length” with 2 variations (18 inches and 22 inches) to each of the 2 products:

14KT YELLOW GOLD ANCHOR 4.2MM 18 INCHES
14KT YELLOW GOLD ANCHOR 4.2MM 22 INCHES

Then when I go to “Xstore Linked Variations” to add a new group, I select the same 2 products to add to the “Products” field.

For “Attributes” — I select “chain-length”
For “Attribute for the product image” — I’m not exactly sure what to select here, so the only option was “chain-length”

Then I clicked Update. The group is seemingly saved, but it doesn’t. Suddenly the “Attributes” and “Attribute for the product image” fields are empty. I select “chain-length” again, but it’s cleared again immediately after clicking Update.

I also check the product pages in the shop, but I don’t see any changes or any linked variations.

Yes, I have read the support article “Linked Variations Products – Link Separate Products Together by Size, Color, and More.” I did not install any other 3rd party “Linked Variations” plugin, in case you’re wondering about plugin conflicts.

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#415658 Copied Theme version: 9.4.1

2 Answers

Andrew Mitchell

Support staff

September 24, 2024 at 15:43

Hello, Tom,

Thank you for reaching out to us. We are pleased to inform you that we have released several patches that should address the issue you have encountered. Please accept these updates at your earliest convenience. Detailed information regarding the patches can be found in the attached files.

Best Regards,
8Theme’s Team

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Tom

Participant

September 24, 2024 at 18:49

I have applied all the updates through the Patcher, but no change. I also tried deleting the Linked Variation group. Created a new one from scratch.

After clicking Update, the “Attributes” and “Attribute for the product image” fields are empty again.

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support staff only.

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Tagged: attributes cleared issue, variations options solution, woocommerce linked variations, woocommerce save variations, wordpress themes fixes
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