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Account Page not visible, getting to the cart page when cliked

This topic has 4 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

Sahil

Participant

September 24, 2024 at 13:50

Hi team, my account page is not showing the options for the registration and login for the user when clicked on the user icon.

Please help to get this fixed, its getting redirected to the cart page.

#415701 Copied Theme version: 9.4.1

3 Answers

Rose Tyler

Support staff

September 24, 2024 at 14:28

Hello, Sahil,

Thank you for reaching out to us with your concern.

Please temporarily disable CDN, clear cache, and check how it works.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Best Regards,
8Theme’s Team

#415704 Copied

Sahil

Participant

September 25, 2024 at 03:18

Hi Rose, I tried by disabling the CDN and clear the cache but no luck. When we click on the account section its letting us to logout from the user. We have shared the screen shot as well also we have tried in different browsers as well even after clicking logout button its not letting out.. Also you are suggesting to change the theme to default but it will affect my whole site and need to change whole things again please help to resolve for My account section.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#415735 Copied

Jack Richardson

Support staff

September 25, 2024 at 09:51

Dear @Sahil,

We recommend testing with the default theme to determine if the issue originates from the WooCommerce plugin itself, indicating that it is not related to our theme. Should the issue persist with the default theme, we advise you to contact the WooCommerce support team for further assistance. Alternatively, if the issue does not occur with the default theme, we are more than willing to investigate further on our end.

As of now, we have not yet received the screenshots of the issue occurring with the default Storefront theme. Temporarily switching to the default theme for a few minutes is a standard practice to accurately identify the source of the problem.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

#415790 Copied
Tagged: account page issues, cart page redirect, woocommerce account visibility, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress templates
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