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Issues with product image zoom, zoom is not working normally and glitching on page load

This topic has 10 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Luca Rossi

carliczyk

Participant

September 25, 2024 at 08:15

All but 1 of our products are zooming correctly, we have all of the product images sized at 1600px x 1600px, but for some reason this 1 variable product with no gallery images is not zooming correctly.

Thanks for your help.

Please, contact administrator
for this information.

#415770 Copied Theme version: 9.4.1

9 Answers

Rose Tyler

Support staff

September 25, 2024 at 10:00

Hello, Carliczyk,

Thank you for reaching out to us with your concern.

We regret to inform you that the link you provided leads to a “404 – Page Not Found” error. Could you please provide the correct link to the product in question so that we may assist you further?

Best Regards,
8Theme’s Team

#415793 Copied

carliczyk

Participant

September 27, 2024 at 01:42

Sorry, new link in private content

thanks

Please contact administrator
for this information.

#416018 Copied

Jack Richardson

Support staff

September 27, 2024 at 10:13

Dear @carliczyk,

I hope this message finds you well.

We have noticed that there appears to be a transform effect applied to the gallery images on your website, which may be causing issues with the zoom-on-hover feature. Unfortunately, we are currently unable to access your site’s settings due to a change in the wp-admin credentials previously provided to us.

To address this issue, we kindly ask that you either review the settings yourself and change the effect of carousel to ‘Slide’ or provide us with the updated wp-admin access details. This will enable us to make the necessary adjustments and ensure that your website functions smoothly.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

#416080 Copied

carliczyk

Participant

September 27, 2024 at 18:46

Sorry, new credentials in the private content

Thank you

Please contact administrator
for this information.

#416170 Copied

Jack Richardson

Support staff

September 30, 2024 at 07:24

Dear @carliczyk,

We hope this message finds you well. We would like to inform you that the issue you encountered was due to the active ‘Variation Gallery’ option, as shown here: https://prnt.sc/Gh3HrLqNrpwQ.

To address this, we have temporarily deactivated the ‘Variation Gallery’. Could you please check and confirm if everything is functioning as expected on your end now?

Thank you for your attention to this matter. We look forward to your confirmation.

Best Regards,
Jack Richardson
8Theme’s Team

#416377 Copied

carliczyk

Participant

September 30, 2024 at 16:02

Hello, we have a number of products that are using the image variation gallery. We need to have it activated.

#416490 Copied

Luca Rossi

Support staff

October 2, 2024 at 08:05

Dear @carliczyk,

We hope this message finds you well. We have reviewed the products listed in the Private Content section, but we were unable to replicate the issue you reported.

Could you kindly confirm whether the problem persists on your end?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#416696 Copied

carliczyk

Participant

October 4, 2024 at 00:56

Yes it is still happening on this product.

We also have a variation image added, but its not showing on the product page

Please contact administrator
for this information.

#417003 Copied

Luca Rossi

Support staff

October 6, 2024 at 15:38

Hi @carliczyk,

We couldn’t reproduce this issue on our end: https://www.awesomescreenshot.com/video/32266519?key=3f9086b5569abb49b3128d2438415bfb

Could you please help us to do the following things below for testing conflicts?

– Disable all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

– Temporarily disable all your custom codes in your child theme to make sure this issue is not coming from your custom codes.

Let us know how it goes!

Best Regards,
8Theme’s Team

#417448 Copied
Tagged: image zoom troubleshooting, page load issues, product image zoom, woocommerce themes, woocommerce zoom fix, wordpress, zoom glitch
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