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Cant send emails since latest upgrade of the “Xstore core” plugin

This topic has 4 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

carliczyk

Participant

September 26, 2024 at 03:10

Since the latest upgrade of the “Xstore core” plugin, we cannot send test emails through the email builder.

We are using a test domain, and im getting an error that shows:

“Email Source: XStore Core
Mailer: SendLayer
32: Domain is not activated”

We were able to send emails before this upgrade.

Thanks

Please, contact administrator
for this information.

#415875 Copied Theme version: 9.4.1

3 Answers

Rose Tyler

Support staff

September 26, 2024 at 07:24

Hello, Carliczyk,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing following the recent upgrade of the “Xstore core” plugin.

Based on the error message you provided, it appears there might be an issue with the domain activation on SendLayer after the update. To assist you effectively, could you please confirm if there have been any changes to your domain settings recently? Additionally, providing us with any further details or error logs you have might help us resolve the issue more swiftly.

In the meantime, we recommend checking the domain settings in your SendLayer account to ensure everything is correctly set up as per their requirements.

Contact your hosting provider and ask for their help.

Please let us know how you wish to proceed or if there is anything else we can help you with. We are here to assist you.

Best Regards,
8Theme’s Team

#415889 Copied

carliczyk

Participant

September 26, 2024 at 19:40

Comments in private

Please contact administrator
for this information.

#416008 Copied

Andrew Mitchell

Support staff

September 26, 2024 at 21:16

Dear carliczyk,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#416012 Copied
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Cant send emails since latest upgrade of the “Xstore core” plugin

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