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Transparent part on images became black - by creativesite

This topic has 2 replies, 2 voices, and was last updated 14 hours, 27 minutes ago ago by Tony Rodriguez

creativesite

Participant

September 27, 2024 at 12:32

Hi,

Today my on the images, png, that have transparent part, became black on that part.

Can you please help why?
I recently uploaded Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina) plugin. Could that be the reason?

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support staff only.

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1 Answer

Tony Rodriguez

Support staff

September 27, 2024 at 13:48

Hello, @creativesite,

Thank you for reaching out to us with your concern.

Please temporarily disable CDN, clear cache, and check how it works.

We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be installed under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Best Regards,
8Theme’s Team

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Tagged: image background fixes, transparent image black issue, transparent image issue, woocommerce black background, woocommerce theme solutions, wordpress image troubleshooting, wordpress woocommerce themes
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