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Issue with Elementor and XStore Settings Not Responding

This topic has 3 replies, 2 voices, and was last updated 2 hours, 10 minutes ago ago by sherif

sherif

Participant

September 27, 2024 at 17:04

Hello,

I hope you’re doing well.

I’m experiencing some problems with the settings in both the Elementor panel and the XStore settings on my website. When I try to make changes, such as adjusting how the product image appears on the shop page or other product display settings, the changes don’t take effect. Whether I enable or disable these settings, the result on the website remains the same.

I have another website designed with the same theme that I purchased from your team before, and it doesn’t have this issue. When I change the settings on that site, they apply successfully. I’m not sure why it’s not working on this current website.

To help illustrate the problem, I’ve attached screenshots of both the new website (with the issue) and the old one (where everything works fine). These screenshots show the settings I’ve applied and how they’re reflected on each site.

Could you please help me figure out what might be causing this problem and how to fix it?

Thank you very much for your assistance!

Best regards,

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#416157 Copied Theme version: 9.4.1

2 Answers

Tony Rodriguez

Support staff

September 28, 2024 at 11:16

Hello, @sherif,

Thank you for contacting us and for using XStore.

To assist you effectively with the issue you are experiencing, we kindly request that you provide us with the WP-Admin access credentials. Please ensure that you submit this information through the private content area designated for secure exchanges.

Your cooperation will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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sherif

Participant

September 28, 2024 at 14:27

Thanks for the assistance. WP admin access Inside the private content area
Please I also want to change the colors of the buttons on the quick View window. I did not find any settings to modify the colors on it. Thank you for your assistance. Best regards.

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Tagged: elementor issues, elementor xstore conflict, troubleshooting woocommerce, woocommerce elementor solutions, wordpress woocommerce templates, wordpress xstore not responding, xstore settings problems
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