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The email creator is activated but the default email from woocommerce arrives

This topic has 2 replies, 2 voices, and was last updated 4 hours, 56 minutes ago ago by Tony Rodriguez

Annie

Participant

September 27, 2024 at 17:05

Hello, I need help, I want to use the theme email template and I can’t understand what the problem is. it doesn’t work. The email creator is activated but the default email from woocommerce arrives. How can I fix it?

I made changes to the child theme and an alert message appeared in the System Status section:

“We detected that some file versions are outdated. Please follow the instructions below to keep your child theme fully compatible with the latest theme updates.”

Although this says the files are updated. I would appreciate your guidance on the subject.

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#416158 Copied Theme version: 9.4.1

1 Answer

Tony Rodriguez

Support staff

September 28, 2024 at 11:31

Hello, @Annie,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

To address the problem, we have deactivated the Developer Mode option within the XStore built-in email builder. This adjustment has rectified the issue you were experiencing.

You now have the ability to modify the email layout according to your preferences using the XStore email builder and publish it accordingly.

For visual reference, please view the images located in the private content area.

Additionally, we encourage you to consult our theme documentation for more detailed information and guidance at: [XStore Theme Documentation](https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder).

We hope this resolves your concerns.

2/ It appears that the issue is isolated to your website. Further investigation has revealed that the problem stems from additional code customizations made to the XStore child theme on your site.

To resolve this issue, we kindly request that you consult with your website developer to review and rectify the customizations in the theme.

Please be aware that modifications made outside the scope of our basic support parameters may limit our ability to provide assistance.

We appreciate your understanding and cooperation.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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Tagged: activate email creator woocommerce, default woocommerce email issue, troubleshoot woocommerce default email, woocommerce email creator activation, wordpress themes woocommerce email
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