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Pro Elements Plugin is causing fatal error when trying to install new version

This topic has 2 replies, 2 voices, and was last updated 3 hours, 42 minutes ago ago by Tony Rodriguez

Praveen senthil

Participant

September 30, 2024 at 08:21

Hi,
Im already running my wordpress website using Pro Elements pluging Version 3.23.3 , Now there is an update version 3.24.2.1 and it is not getting installed , also if i try to install the website header crashes and critical fatal error message. Please help me to sort out this issue.

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1 Answer

Tony Rodriguez

Support staff

September 30, 2024 at 08:53

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including weLaunch Framework plugin and cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Tagged: fatal error plugin installation, fix pro elements error, new version installation issues, pro elements plugin error, troubleshoot woocommerce plugin, wordpress woocommerce themes
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