There is error in account page with woocommers

This topic has 11 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

  • 10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 10:40

    Hello,

    Thank you for reaching out to us.

    We recommend that you review the following article, which provides detailed instructions on enabling user registration on your website: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

    Should you require any further assistance after reviewing the documentation, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Mukul
    Mukul
    Participant
    September 30, 2024 at 14:28

    I have tried almost everything using documents but it is of no help the errors are different which is not mentioned in the documents and I am fed up trying to resolve this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 14:47

    Hello,

    1/ Could you please specify which error you are referring to? We kindly request that you provide a detailed description along with screenshots illustrating the issue.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Mukul
    Mukul
    Participant
    September 30, 2024 at 15:15

    I am not getting more options for account creation

    Files is visible for topic creator and
    support staff only.
    Avatar: Mukul
    Mukul
    Participant
    September 30, 2024 at 15:16

    where can i provide you login access for wp-admin.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:18

    Hello,

    “I am not getting more options for account creation” – Could you please specify which additional options you would like to have? Understanding your requirements will help us assist you better.

    “where can i provide you login access for wp-admin.” – provide username and password via the private content area – https://prnt.sc/FMrc7oDl8CjI

    Best Regards,
    8Theme’s Team

    Avatar: Mukul
    Mukul
    Participant
    September 30, 2024 at 15:30

    I have provided the user id and password for the wpadmin

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:34

    Hello, Mukul,

    “I am not getting more options for account creation” – Could you please specify which additional options you would like to have?

    Could you please clarify the challenges you are facing and what you are trying to achieve but are unable to? A clear and detailed response will help us understand your situation better and address your concerns effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Mukul
    Mukul
    Participant
    September 30, 2024 at 15:37

    I have provided the login details for admin please have a look.
    I cannot create any new user or fill in any further information on any account.
    login and registration feature is not working.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 30, 2024 at 15:46

    Hello, Mukul,

    Ok. Please clear cache and check how it works now.

    Best Regards,
    8Theme’s Team

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