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Since I started using your theme, the website has been running too slowly.

This topic has 2 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Living Space

Participant

September 30, 2024 at 23:05

Hi Team,

I’ve been experiencing slow website speed ever since I started using your theme. Initially, I thought it was a hosting issue, so I switched to a dedicated server, but the problem persists. I contacted the hosting provider, and they advised me to reach out to you for assistance. I hope you can help me resolve this issue; otherwise, I’ll need to request a refund for the theme and consider switching to Astra Pro.

Thank you.

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1 Answer

Luca Rossi

Support staff

October 1, 2024 at 10:22

Dear @Living Space,

We hope this message finds you well. We kindly request that you revert your website back to the XStore theme. This will enable us to thoroughly investigate and address the issues you have encountered.

Additionally, we recommend reviewing our theme documentation, which provides detailed guidance on optimizing your website’s performance. You can access this valuable resource at the following links:
– [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)
– [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team.

#416599 Copied
Tagged: efficient wordpress themes, fast woocommerce themes, high-performance woocommerce themes, improve website speed, speedy wordpress templates, theme performance optimization, wordpress woocommerce templates speed
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