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Problem with product VARIATIONS is not showing this option

This topic has 8 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Tiago

Participant

October 2, 2024 at 15:39

Hello I allready view the tutorial but for me the VARIATION button, when the page of a new product loads, the VARIATION shows, and then dissapears……….. please check what is going on

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7 Answers

Rose Tyler

Support staff

October 2, 2024 at 15:43

Hello, Tiago,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

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Tiago

Participant

October 2, 2024 at 20:10

Hello to all, I bought this template because the said have a good support…………

I need you guys put a product with color variation…………….

This option is not working

I tryed using other template, but this optin only cames with your template, so please FIX this for me

I do not have more time to fix template problems, MY COSTUMER wanna put a product with 3 colors for clients choose.

Please help to this works =/

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Tiago

Participant

October 2, 2024 at 20:12

I allready gave you the ADMIN password for your supoort corrects this issues……………….I only use one third part plugin to send the emails that not work with your template, so please FIX this problem for me

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Rose Tyler

Support staff

October 3, 2024 at 07:40

Hello, Tiago,

We hope this message finds you well. We have reviewed your website and are pleased to inform you that we did not encounter any visible issues; everything appears to be functioning properly.
To assist you further, we have created an example – https://prnt.sc/n6ajfiFmYprR

Please watch this video tutorial about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

It is advisable to read the documentation https://www.8theme.com/documentation/xstore/ , watch tutorial videos https://www.youtube.com/@8theme/videos , and follow the guidance provided by our support team during your website development process.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tiago

Participant

October 3, 2024 at 11:47

Ok thanks I find this option, I have to change the simple product to a variable product =)

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Rose Tyler

Support staff

October 3, 2024 at 12:13

Hello, Tiago,

You’re welcome!

Best Regards,
The 8Theme Team

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Rose Tyler

Support staff

October 4, 2024 at 06:26

Hello, Tiago,

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
The 8Theme Team

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for this information.

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Tagged: product variations issue, variations not showing, woocommerce templates, woocommerce troubleshooting, woocommerce variations fix, wordpress ecommerce, wordpress problem
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