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Age Verify Popup does not allow access to my site

This topic has 8 replies, 4 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

mandu

Participant

October 3, 2024 at 09:44

After updating the template to the latest version 9.4, it seems that the age verify popup does not work properly.
In particular, pressing the “NO” button removes the visitor from the site, while pressing the “Yes, I am at least 18 years old” button does not perform any action, effectively preventing access to the site.
At this time I had to disable the age control.
Thanks ion advance for your help.
Emanuele

#416868 Copied Theme version: 9.4.2

7 Answers

Rose Tyler

Support staff

October 3, 2024 at 10:25

Hello, Mandu,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#416877 Copied

mandu

Participant

October 3, 2024 at 10:45

Hi
I send the requested data

Thanks
Emanuele

Please contact administrator
for this information.

#416883 Copied

Luca Rossi

Support staff

October 4, 2024 at 06:39

Hi @mandu,

We could see that you have 38 active plugins for now on your website.

In this case, we advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Best Regards,
8Theme’s Team

#417023 Copied

mandu

Participant

October 4, 2024 at 07:33

Hi,
unfortunately all plugins are necessary and cannot be deactivated.
The site is in production and therefore I cannot deactivate plugins useful for this purpose.
The malfunction occurred immediately after updating the theme to the latest release, so potentially the problem is in the theme.
Another solution?
Bye
Emanuele

#417043 Copied

Luca Rossi

Support staff

October 4, 2024 at 07:57

Dear @mandu,

We hope this message finds you well. We would like to request the creation of a staging site for testing purposes. This will ensure that your live site remains secure and unaffected during the testing process.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

#417053 Copied

mandu

Participant

October 4, 2024 at 10:27

Hi,
I preferred to rely on a specific plugin for age-based access control.
Thanks and good work
Emanuele

#417087 Copied

Andrew Mitchell

Support staff

October 4, 2024 at 10:27

Dear mandu,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#417088 Copied
Tagged: age verification, age verify popup, online store solution, popup troubleshooting, site access issue, woocommerce, wordpress templates
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Age Verify Popup does not allow access to my site

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