Site experiencing critical error & alignment is all messed up

This topic has 10 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

  • Avatar: bcpsambo
    bcpsambo
    Participant
    October 6, 2024 at 21:43

    I can not edit with elementor and do anything on my site and at the footer of my there has been a critical error on this website. Learn more about troubleshooting WordPress.

    Please, contact administrator
    for this information.
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    support staff only.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 7, 2024 at 07:00

    Hello,

    Thank you for reaching out to us.

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2024 at 07:06

    Hello, @bcpsambo,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon reviewing your website, we have observed that modifications have been made to the XStore parent theme’s code. These alterations appear to be contributing to the issues you are experiencing.

    To address this matter effectively, we kindly request that you consult with your website developer to examine and rectify the custom code modifications.

    Please note that handling additional code customization falls outside the scope of our standard support services.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: bcpsambo
    bcpsambo
    Participant
    October 7, 2024 at 11:27

    Thank you very much for your response..
    I did not alter the theme, I only used the White-Label functionality provided to me by the Theme.

    Unless you are saying that, I can not use the White-Label functionality

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 7, 2024 at 15:50

    Hello, @bcpsambo,

    Please provide temporary FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: bcpsambo
    bcpsambo
    Participant
    October 7, 2024 at 16:16

    I have shared it before…

    Please contact administrator
    for this information.
    Avatar: bcpsambo
    bcpsambo
    Participant
    October 7, 2024 at 21:40

    Below is the automated email i got from my WordPress site.

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, XStore Core.

    First, visit your website (https://staging.ireach.africa/) and check for any visible issues. Next, visit the page where the error was caught (https://staging.ireach.africa/wp-admin/post.php?post=3133&action=elementor) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://staging.ireach.africa/wp-login.php?action=enter_recovery_mode&rm_token=ZwphGouVE3H2woObAFaHVT&rm_key=1o3tX2UXJzyjc3Z6VNFIay

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.2
    Active theme: Xstore (version 9.4.2)
    Current plugin: XStore Core (version 5.4.2)
    PHP version 8.2.23

    Error Details
    =============
    An error of type E_ERROR was caused in line 218 of the file /home/ireach/staging.ireach.africa/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php. Error message: Uncaught ValueError: array_combine(): Argument #1 ($keys) and argument #2 ($values) must have the same number of elements in /home/ireach/staging.ireach.africa/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php:218
    Stack trace:
    #0 /home/ireach/staging.ireach.africa/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php(218): array_combine()
    #1 /home/ireach/staging.ireach.africa/wp-includes/shortcodes.php(434): ETC\App\Controllers\Shortcodes\Menu_List_Item->menu_list_item_shortcode()
    #2 [internal function]: do_shortcode_tag()
    #3 /home/ireach/staging.ireach.africa/wp-includes/shortcodes.php(273): preg_replace_callback()
    #4 /home/ireach/staging.ireach.africa/wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list.php(352): do_shortcode()
    #5 /home/ireach/staging.ireach.africa/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/menu-list.php(779): ETC\App\Controllers\Shortcodes\Menu_List->menu_list_shortcode()
    #6 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/controls-stack.php(2325): ETC\App\Controllers\Elementor\General\Menu_List->render()
    #7 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/widget-base.php(635): Elementor\Controls_Stack->render_by_mode()
    #8 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/widget-base.php(759): Elementor\Widget_Base->render_content()
    #9 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Widget_Base->get_raw_data()
    #10 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Element_Base->get_raw_data()
    #11 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Element_Base->get_raw_data()
    #12 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Element_Base->get_raw_data()
    #13 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/base/document.php(1085): Elementor\Element_Base->get_raw_data()
    #14 /home/ireach/staging.ireach.africa/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(435): Elementor\Core\Base\Document->get_elements_raw_data()
    #15 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/base/document.php(738): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_elements_raw_data()
    #16 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/modules/library/documents/library-document.php(66): Elementor\Core\Base\Document->get_initial_config()
    #17 /home/ireach/staging.ireach.africa/wp-content/plugins/pro-elements/modules/theme-builder/documents/theme-document.php(659): Elementor\Modules\Library\Documents\Library_Document->get_initial_config()
    #18 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/base/controls-stack.php(1070): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->get_initial_config()
    #19 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/editor/loader/common/editor-common-scripts-settings.php(38): Elementor\Controls_Stack->get_config()
    #20 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(144): Elementor\Core\Editor\Loader\Common\Editor_Common_Scripts_Settings::get()
    #21 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/editor/editor.php(364): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->enqueue_scripts()
    #22 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(324): Elementor\Core\Editor\Editor->enqueue_scripts()
    #23 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #24 /home/ireach/staging.ireach.africa/wp-includes/plugin.php(517): WP_Hook->do_action()
    #25 /home/ireach/staging.ireach.africa/wp-includes/script-loader.php(2263): do_action()
    #26 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts()
    #27 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #28 /home/ireach/staging.ireach.africa/wp-includes/plugin.php(517): WP_Hook->do_action()
    #29 /home/ireach/staging.ireach.africa/wp-includes/general-template.php(3065): do_action()
    #30 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
    #31 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/editor/loader/v2/editor-v2-loader.php(194): include(‘/home/ireach/st…’)
    #32 /home/ireach/staging.ireach.africa/wp-content/plugins/elementor/core/editor/editor.php(169): Elementor\Core\Editor\Loader\V2\Editor_V2_Loader->print_root_template()
    #33 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(324): Elementor\Core\Editor\Editor->init()
    #34 /home/ireach/staging.ireach.africa/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #35 /home/ireach/staging.ireach.africa/wp-includes/plugin.php(517): WP_Hook->do_action()
    #36 /home/ireach/staging.ireach.africa/wp-admin/admin.php(419): do_action()
    #37 /home/ireach/staging.ireach.africa/wp-admin/post.php(12): require_once(‘/home/ireach/st…’)
    #38 {main}
    thrown

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 8, 2024 at 07:45

    Dear @bcpsambo

    You did provided us the wp-admin access but we require the FTP access details.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind regards,
    Jack Richardson
    The 8theme’s team

    Avatar: bcpsambo
    bcpsambo
    Participant
    October 8, 2024 at 11:40

    Sorry for the confusion, Here are the credentials.

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 9, 2024 at 09:25

    Dear @bcpsambo,

    We hope this message finds you well. We have identified that the issue you encountered originated from an incorrect URL structure in the Menu List widget located in the footer area of your website. For your reference, please view the screenshot here: https://prnt.sc/SoyYSlts_H67.

    We recommend reviewing a detailed response to a similar issue, which may provide you with a clear resolution. You can find this information at the following link: https://www.8theme.com/topic/i-have-errors-pointing-to-xcore-plugin-showing-in-my-error-log/#post-397400.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
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