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Clicking on ANY product results in 500 Internal Server Error

This topic has 4 replies, 2 voices, and was last updated 2 hours, 23 minutes ago ago by Tony Rodriguez

Roobinda

Participant

October 7, 2024 at 12:29

Hi there. As mentioned in the subject if you click on ANY product on https://knightandwilson.com/shop/ you get a 500 error.

Any idea why this would be?

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support staff only.

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3 Answers

Tony Rodriguez

Support staff

October 7, 2024 at 13:23

Hello, @Roobinda,

Thank you for contacting us and for using XStore.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Roobinda

Participant

October 7, 2024 at 13:42

Hi there. I have done as you suggested and the problem persists.

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Tony Rodriguez

Support staff

October 7, 2024 at 13:58

Hello, @Roobinda,

Thank you for your response.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Tagged: 500 error woocommerce themes, best selling woocommerce error, internal server error solution, product click error woocommerce, woocommerce themes error fix
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