Blog editor > Elementor not loading correctly to create or edit any blog posts

This topic has 4 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: sethr
    sethr
    Participant
    October 7, 2024 at 19:23

    I went to build my new blog post this month, and for some reason the blog>elementor editor is not loading as it has been in the past. Whether I duplicate an old post, or create a new post > then click the “edit with elementor” button – it loads up elementor panel on the left, but on the right hand side of screen where I would usually have the post elements load up, it seems to load a bunch of wordpress template parts as well as a bunch of black boxes that look like structure elements. So i’m hoping to get some help to resolve this now broken view—see screenshot.

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    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 8, 2024 at 07:23

    Hello,

    Thank you for reaching out to us with your concern.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    Avatar: sethr
    sethr
    Participant
    October 8, 2024 at 16:03

    Yep, after deactivating “Jetpack Boost” — everything became operational again. Thanks for the direction.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 8, 2024 at 16:03

    Dear sethr,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

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