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Judge-Me review badge not showing on Product Grid or list

This topic has 4 replies, 2 voices, and was last updated 3 hours, 41 minutes ago ago by Rose Tyler

Rowan Keizer

Participant

October 8, 2024 at 14:58

Hi there;

Please can you help, the judge.me preview badge for products does not show on the product grid or lists.

#417818 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

October 8, 2024 at 15:56

Hello, Rowan Keizer,

Thank you for reaching out to us with your concern.

Do you use an additional plugin?

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417836 Copied

Rowan Keizer

Participant

October 8, 2024 at 16:23

Thank you, I use the Judge.Me plugin.
Please see login details in PCA.

Content is visible for topic creator and
support staff only.

#417844 Copied

Rose Tyler

Support staff

October 8, 2024 at 16:33

Hello, Rowan Keizer,

Have you tried to contact the support team of the plugin?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Have you tested how it works with the default WooCommerce theme – Storefront activated on your site?

Could you provide FTP access?

Best Regards,
8Theme’s Team

#417848 Copied
Tagged: fix woocommerce badge display, judge-me badge issue, product grid badge problem, resolve judge-me issue, review badge not showing, woocommerce templates error, wordpress judge-me error
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