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Extra Product Options (ThemeComplete) ne s’affiche plus

This topic has 8 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

DEYO

Participant

October 9, 2024 at 21:32

Bonjour,

Je viens vers vous car je ne trouve de solutions nulle part ailleurs…
J’ai un souci depuis la mise à jour du thème que je n’avais absolument pas avant, le plugin Extra Product Options ne m’affiche plus rien, plus aucunes options… j’ai tout testé (désactivation des autre plugins) jusqu’à la modification du thème et là lorsque je passe sur un autre thème je n’ai plus de problème, tout apparait correctement. (thème twentytwentyfour)

Pouvez-vous m’aider à trouver une solution s’il vous plait?

Merci d’avance

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#418051 Copied Theme version: 9.4.2

7 Answers

Luca Rossi

Support staff

October 11, 2024 at 05:09

Dear @DEYO,

Thank you for contacting us.

In order to assist you further, we kindly request temporary access to your WordPress admin panel (WP-Admin) and FTP.

To provide WP-Admin access, please create a new user account with administrator privileges through your WordPress Dashboard. Once the account is set up, you can securely share the username and password with us via the Private Content section.

For FTP access, we will need the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to generate these credentials, we recommend reaching out to your hosting provider for assistance.

Please note that while we will do our best to resolve the issue, we cannot guarantee a 100% resolution, especially if the issue is related to third-party plugins. In such cases, we advise contacting the plugin’s author for further support.

Thank you for your understanding.

Best regards,
The 8Theme Team

#418218 Copied

DEYO

Participant

October 11, 2024 at 22:46

Bonjour,

Merci pour votre retour !

Voici les infos souhaitées en espérant que vous trouverez une solution à ce problème

Bonne journée

Please contact administrator
for this information.

#418355 Copied
Luca Rossi

Support staff

October 14, 2024 at 13:01
Dear @DEYO,

We hope this message finds you well.

Please accept our apologies for the delayed response, as we were out of the office over the weekend.

We have created a shortcode for a custom action to display all the extra product options, as shown below:
```
add_shortcode( 'do_hook', function( $atts = array(), $content = null, $tag = ''){
	if ( isset( $atts['hook'] ) ) {
		do_action( $atts['hook'] );
	}
	return;
});
```
We have placed this shortcode [do_hook hook=”xstore_before_add_to_cart_form”] before the add-to-cart form on the single product page builder, as demonstrated in the following screenshot: [Screenshot](https://prnt.sc/WnG9jzJPERAr).

Additionally, we have made some adjustments to the settings of the Extra Product Options plugin, which you can review here: [Screenshot](https://prnt.sc/LY1xC0Q2zzqg).

However, despite these efforts, the extra fields are not displaying as expected. Could you kindly assist us in reaching out to the plugin’s author for further support on this matter?

Thank you for your time and assistance.

Best regards,
The 8Theme Team
#418592 Copied
DEYO

Participant

October 15, 2024 at 23:13

Merci pour votre retour !

Pas de soucis pour le délais, vous êtes également fort sollicité

Je vais demander au créateur du plugin s’il serait d’accord d’aider (mais je n’ai plus d’assistance actuellement, il faudrait que je le renouvelle)

Je reviens vers vous dès que j’ai une réponse.
Merci pour vos efforts

Bonne journée

Yoan

#418825 Copied

Luca Rossi

Support staff

October 16, 2024 at 05:42

Thank you so much @Yoan.

Let us know how it goes!

Best regards,
The 8Theme Team

#418844 Copied

DEYO

Participant

October 29, 2024 at 22:38

Bonjour,

Le problème est réparé !
Voici la réponse du créateur du plugin qui me parle de mon CSS mais étrangement je n’avais rien modifié depuis longtemps…

Mais le principal c’est que tout fonctionne maintenant 🙂
Merci de votre aide

Réponse:

The custom hook you have is not being executed. I don’t why but it is not relevant with the plugin.

I have reverted the placement to the default and the options are now visible.

Do note that I had to edit your custom css from:
.cachecache-div .tm-epo-element-label, #tm-extra-product-options{display:none}
to:
.cachecache-div .tm-epo-element-label{display:none}
as this was hiding the options div, I’m not sure why you did that.

Please contact administrator
for this information.

#420926 Copied

Andrew Mitchell

Support staff

October 29, 2024 at 22:38

Dear DEYO,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#420927 Copied
Tagged: extra product options wordpress, product options display issue, themecomplete woocommerce templates, woocommerce extra options solution, woocommerce product options fix, wordpress themecomplete troubleshooting
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