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Woocommerce single page image is not opening in light box

This topic has 5 replies, 2 voices, and was last updated 29 minutes ago ago by Chirag Modi

Chirag Modi

Participant

October 10, 2024 at 11:21

Hello
I’ve set up a WooCommerce single product page where the product image opens in a lightbox when clicked. However, for variable products that have a variable gallery uploaded, the image does not open in the lightbox if a default variation option is selected.

When no default variation is set, the lightbox works as expected, but if a variation is selected and the product image is clicked, the lightbox no longer functions.

please check bellow url.

https://www.easyteezy.com/product/straw-hat-pirates-crew-t-shirt-one-piece-adventure-collection

#418138 Copied Theme version: 9.4.2

4 Answers

Tony Rodriguez

Support staff

October 10, 2024 at 11:49

Hello, @Chirag Modi,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with access to your site’s WordPress admin panel through the private content area. This will allow us to review your settings and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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#418143 Copied

Chirag Modi

Participant

October 10, 2024 at 12:53

hi
please check I have provided admin access

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support staff only.

#418155 Copied

Tony Rodriguez

Support staff

October 10, 2024 at 13:32

Hello, @Chirag Modi,

Thank you for your prompt response.

We have temporarily activated the XStore parent theme on your website and did not encounter any issues. The lightbox feature is functioning correctly as expected.

It appears that the issue is being caused by custom code modifications within your child theme. To resolve this, we kindly recommend that you ask your website developer to review and address the additional code customizations in the child theme.

We hope this information is helpful. Should you need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#418157 Copied

Chirag Modi

Participant

October 10, 2024 at 13:56

Thank you for looking into this. However, there have been no customizations made to the child theme. Could you please check the code in the child theme? It remains exactly as it was provided by your team, without any modifications.

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