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PROBLEM WITH MAIN IMAGE PRODUCT GIFS. - by OnlyCBD

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: OnlyCBD
    OnlyCBD
    Participant
    October 10, 2024 at 12:52

    Hello!
    I am having a problem.
    I have added a GIF to my main product image and it does not play automatically.

    I attach video and product in private.

    Do you know how to solve this?

    Thank you very much

    Please, contact administrator
    for this information.
    #418154 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2024 at 14:22

    Hello,

    Thank you for reaching out to us.

    We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

    Best regards,
    8Theme’s Team

    #418171 Copied
    Avatar: OnlyCBD
    OnlyCBD
    Participant
    October 16, 2024 at 10:23

    Hello!
    We fixed this by making the GIF smaller (measures 1080x1080px) and this is working now

    #418941 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 16, 2024 at 10:23

    Dear OnlyCBD,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #418942 Copied
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