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Emails for Dokan vendors are not being sent

This topic has 3 replies, 2 voices, and was last updated 1 hours, 27 minutes ago ago by Mesas

Mesas

Participant

October 10, 2024 at 14:25

Hi, emails to vendors are not being sent when there’s a new order, or status change.
However all customer, and store owner receives emails.
I noticed that there’s 14 email templates for standard woocommerce. Which seem to work fine.
But there’s a lot more which are associated with Dokan.
These ones don’t work.

In the Mail logging app the emails for vendors show up, but are not received at all.
And they have the standard woocommerce styling.

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#418172 Copied Theme version: 9.4.2

2 Answers
Jack Richardson

Support staff

October 10, 2024 at 15:21
Hello, @Mesas,

We currently have basic WooCommerce emails available here https://prnt.sc/c5ITM1Pd1b7M. If you wish to add custom ones ( https://prnt.sc/4ak8AV8tZH0H ) , you can use the filter.
Add the below code to child theme functions.php to enable the template for the email builder:
```
add_filter('viwec_accept_email_type', function($emails) {
	$emails[] = 'flexiblecouponsemail';
});
```
If you expect any issues with sending or receiving the emails, please, check how it works without our Email builder active.

Kind Regards,
Jack Richardson
8theme team
#418178 Copied
Mesas

Participant

October 10, 2024 at 16:00

Hi, Jack,

Thank you for your quick response. I don’t wish to send custom emails. Just the standard ones would be fine.
But why is the xstore email builder the default editor and does not support the other emails for Dokan? Is there any settings somewhere?

The solution you provided generates a critical error on the email template page. Even though if it worked, I would have to create all the Dokan emails manually, which is not ideal.

If there’s no work around, how can I disable the xstore email builder?

Thanks

Files is visible for topic creator and
support staff only.

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