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Compatibility Issue Between Elementor Pro and XStore Core Plugin

This topic has 8 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

fatih durmus

Participant

October 10, 2024 at 16:23

Hello,

I am experiencing an issue where the designs I create with Elementor Pro are not displaying correctly on the front-end of my website. After troubleshooting by deactivating third-party plugins one by one, I identified that the XStore Core plugin is causing this conflict.

All of my themes and plugins, including Elementor Pro and XStore Core, are up to date with the latest versions. Despite this, the issue persists.

Please visit this page to review the issue. https://www.megapackaging.co.uk/test-page/

I would appreciate your assistance in resolving this compatibility issue, as it is affecting the design and functionality of my website.

Thank you for your support.

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7 Answers

Rose Tyler

Support staff

October 11, 2024 at 06:59

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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fatih durmus

Participant

October 11, 2024 at 13:04

Hi thank you for your quick response. I have added the admin details in the private section.
Thanks.

Please contact administrator
for this information.

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Jack Richardson

Support staff

October 11, 2024 at 13:18

Dear @fatih durmus,

We hope this message finds you well.

We noticed that you had used the ‘Product Images’ widget within your loop item content. Please note that this widget is specifically designed for use in the Single Product layout, which is why you encountered the issue. To resolve this, we have replaced the ‘Product Images’ widget with the default ‘Image’ widget, setting its dynamic source to the product image.

Kindly review the changes at your convenience.

Best regards,
Jack Richardson
8Theme Team

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fatih durmus

Participant

October 16, 2024 at 05:38

Hi Jack,

Thank you very much for your response. I have reviewed the page, and it seemed like the issue was resolved initially. However, after some time, the same issue started appearing again on the homepage as well as other new pages. I am sharing the links below for your review:

• https://www.megapackaging.co.uk/
• https://www.megapackaging.co.uk/bespoke/

I would appreciate it if you could take another look.

Best regards,
Fatih

Let me know if you need any more adjustments!
Ps: Credentials are still the same

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Jack Richardson

Support staff

October 16, 2024 at 07:20

Dear @fatih durmus,

We hope this message finds you well.

At present, we are unable to identify any issues on the pages in question. Could you kindly review them on your end and confirm if the issue persists? If there are specific steps required to reproduce the problem, please let us know. Additionally, we would appreciate it if you could confirm whether you have cleared your browser cache before testing.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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fatih durmus

Participant

October 16, 2024 at 14:53

Hi Jack,

Thank you for your quick response. I have cleared the browser cache and performed the checks, but the problem persists. The issue seems to be related to background colour or images, paddings, margins, font sizes, and alignments.

I am attaching screenshots to help you identify the differences between the backend and frontend displays.

Your assistance in resolving this matter would be much appreciated.

Best regards,
Fatih Durmuş
Icon Creative Agency

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

October 16, 2024 at 15:53

Dear @fatih durmus,

We hope this message finds you well. We have reviewed the issue you reported and determined that it is primarily related to the browser cache of the users whose screens you are monitoring. This issue is not directly associated with our theme.

To address this, we recommend activating a cache plugin that consolidates styles and scripts into new files that have not been previously cached. This should not only resolve the issue but also enhance the loading speed for your clients.

Additionally, we advise you to regenerate the CSS using the Elementor plugin tools. You can find detailed instructions on how to do this at: https://elementor.com/help/regenerate-css-data/. This step may further assist in resolving the issue.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

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