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Product images are not loaded on some pages

This topic has 8 replies, 4 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Goostaf

Participant

October 11, 2024 at 11:32

Hello, noticed that do not load images of goods on some pages and on them also does not open as a catalog, as if hangs in general, what could be the reason?

Please, contact administrator
for this information.

#418291 Copied Theme version: 9.3.3

7 Answers

Tony Rodriguez

Support staff

October 11, 2024 at 12:15

Hello, @GoostafHello,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, please provide your site wp-admin access in private content area, so that we can check your settings and help you.

Best regards,
8Theme Team

#418297 Copied

Goostaf

Participant

October 14, 2024 at 07:26

In this thread we described the complexities of updating the theme and your plugin, here on the weekend updated and had to roll back everything, because the headers disappear in categories and products, how to fix it?

#418486 Copied

Tony Rodriguez

Support staff

October 14, 2024 at 10:06

Hello, @Goostaf,

Thank you for your response.

We kindly request further clarification regarding your inquiry, as it is currently a bit unclear. Could you please provide more detailed information about the issue you’re experiencing and specify your desired outcome?

Additionally, to assist you more effectively, please share the URL of the page where the issue occurs, as well as your site’s WP-admin access in the private content area. This will allow us to investigate and provide the necessary support.

For future reference, we kindly ask that you create a new topic for each new issue on our support forum. This will help us avoid any confusion and ensure you receive prompt assistance.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#418534 Copied

Goostaf

Participant

October 14, 2024 at 10:13

I’m throwing the data, the problem I described here in detail, https://www.8theme.com/topic/after-the-update-the-headers-in-categories-are-missing-how-to-get-them-back/#post-418535 I updated your Core plugin and theme and I have on my site from all categories and products disappear headers for some reason, so I did not wait for you and rolled back all the updates, if now you are ready to help, I’ll make updates again or you can do it yourself and see the problem.

Please contact administrator
for this information.

#418537 Copied

Goostaf

Participant

October 14, 2024 at 10:19

Problem

Files is visible for topic creator and
support staff only.

#418540 Copied

Luca Rossi

Support staff

October 14, 2024 at 17:07

Hi @Goostaf,

Please create a staging site of your website first as we mentioned there: https://www.8theme.com/topic/after-the-update-the-headers-in-categories-are-missing-how-to-get-them-back/#post-418641.

Thank you!

#418648 Copied

Andrew Mitchell

Support staff

October 16, 2024 at 18:49

Dear Goostaf,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#419014 Copied
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Product images are not loaded on some pages

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