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Product images are not loaded on some pages

This topic has 2 replies, 2 voices, and was last updated 5 hours, 11 minutes ago ago by Tony Rodriguez

Goostaf

Participant

October 11, 2024 at 11:32

Hello, noticed that do not load images of goods on some pages and on them also does not open as a catalog, as if hangs in general, what could be the reason?

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#418291 Copied Theme version: 9.3.3

1 Answer

Tony Rodriguez

Support staff

October 11, 2024 at 12:15

Hello, @GoostafHello,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Additionally, please provide your site wp-admin access in private content area, so that we can check your settings and help you.

Best regards,
8Theme Team

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