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Error 503. Service Unavailable in my site

This topic has 6 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Saiful Islam Arif

Participant

October 11, 2024 at 12:43

I used a child theme and customized it if I activate the main theme, the website works fine. On the other hand, it also works when I uninstall all the plugins.

#418304 Copied Theme version: 9.4.2

5 Answers

Rose Tyler

Support staff

October 11, 2024 at 14:09

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with your website when using a child theme. Based on the information you provided, it seems that the website functions correctly when the main theme is activated or when all plugins are deactivated.

This suggests that the issue may be related to either the customizations made in the child theme or a conflict with one of the plugins. We recommend the following steps to help identify the root cause:

1. **Check Customizations**: Review the custom code or modifications made in the child theme to ensure there are no errors or conflicts with the main theme.

2. **Plugin Conflict**: Reactivate the plugins one by one while using the child theme to identify if a specific plugin is causing the issue.

You can check errors in Woocommerce > Status > Logs > Fatal error file, and contact your hosting providers to get further assistance.

Best Regards,
8Theme’s Team

#418317 Copied

Saiful Islam Arif

Participant

October 11, 2024 at 16:08

I deactivated the Woocommerce plugin now working but what can I do now? I need that plugin

#418335 Copied

Rose Tyler

Support staff

October 11, 2024 at 16:10

Hello,

We kindly recommend reaching out to your hosting provider for further assistance.

Best Regards,
8Theme’s Team

#418339 Copied

Saiful Islam Arif

Participant

October 11, 2024 at 16:51

That issue is from the XStore Core plugin. When I deactivated it my website working. By the way, I used namecheap shared hosting. CPU uses 100% when running this plugin but when I deactivated it only 28% CPU use. What can I do for it?

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Rose Tyler

Support staff

October 14, 2024 at 07:54

Hello,

We hope this message finds you well.

We apologize for the delayed response, as it was due to the weekend.

We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide us with temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

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