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Once I click my account it shows a error 404 page

This topic has 4 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Eazi
    Eazi
    Participant
    October 11, 2024 at 14:51

    Hi I’m have an issue with customers Acc
    They can’t see dash board it keeps showing error page that can’t track other or do anything the pages are empty

    Files is visible for topic creator and
    support staff only.
    #418320 Copied
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2024 at 15:28

    Hello, Eazi,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #418326 Copied
    Avatar: Eazi
    Eazi
    Participant
    October 11, 2024 at 16:09

    Okay thank you

    #418336 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 12, 2024 at 06:09

    Hello, @Eazi,

    If you are still experiencing the issue, kindly provide us with access to your site’s WordPress admin panel in the private content area. This will allow us to review your settings and assist you further.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #418361 Copied
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