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Assistance Needed with Short Description in Product

This topic has 9 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

Gianniskon

Participant

October 11, 2024 at 22:23

I am writing to seek your assistance with two issues related to product descriptions on my site.

Missing Short Description for a Single Product:
I am unable to view the short description for a specific product on my website. Could you please help me understand why this is happening and how I can resolve it?

Adding Short Description Similar to an Image:
I have tried multiple times to add a short description that appears similar to a reference image(shop page) I have, but I have not been successful. Could you kindly guide me through the steps to achieve this?

I appreciate your support and look forward to your guidance.

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8 Answers

Tony Rodriguez

Support staff

October 12, 2024 at 06:46

Hello, @Gianniskon,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide the URL of the specific product page where you are encountering the issue? Additionally, please share your website’s WP-admin access in the private content area so that we can review your settings and assist you more effectively.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

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Gianniskon

Participant

October 13, 2024 at 16:39

hello

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Tony Rodriguez

Support staff

October 14, 2024 at 08:53

Hello, @Gianniskon,

Thank you for your prompt response.

We are currently unable to access the backend of your website. In order to assist you further, we kindly request that you provide us with administrative access to your WordPress dashboard (wp-admin). This will allow us to review your settings and offer the necessary support.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We appreciate your cooperation and look forward to resolving the issue.

Best regards,
8Theme Team

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Gianniskon

Participant

October 14, 2024 at 09:18

hello again

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Tony Rodriguez

Support staff

October 14, 2024 at 12:54

Hello, @Gianniskon,

Thank you for your response.

Could you kindly address the issue related to the account you provided to us? You can find the relevant details here: (https://prnt.sc/HQZB1RS-S5sI).

We appreciate your prompt attention to this matter.

Best regards,
8Theme Team

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Gianniskon

Participant

October 14, 2024 at 17:09

hey

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Gianniskon

Participant

October 14, 2024 at 18:16

ASAP

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Tony Rodriguez

Support staff

October 15, 2024 at 05:59

Hello, @Gianniskon,

Thank you for your prompt response.

Upon reviewing your website, we encountered an issue accessing the XStore dashboard panel. A WordPress error is currently appearing on your site. For your reference, please see the screenshot here: https://paste.pics/S5U96

To resolve this issue, we kindly recommend contacting your hosting provider and requesting their assistance in fixing the error. Once the issue has been resolved, please inform us, and we will proceed with checking and assisting you in resolving the short description issue.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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