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500 internal server error on the website

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

Nayyars Locks

Participant

October 13, 2024 at 14:15

after installing theme my website is facing issue 500 internal server error when logging on admin panel, kindly assist me on this issue.

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1 Answer

Tony Rodriguez

Support staff

October 14, 2024 at 05:39

Hello, @Nayyars Locks,

Thank you so much for purchasing our theme and contacting our support center.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

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