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After I changed the template of my website, the product page cannot be displayed.

This topic has 23 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

cocofu

Participant

October 14, 2024 at 03:49

https://pocketpanda.us/product/45w-0-5mm-patio-misting-system-pump-flow-4l-min-165-psi-0-8mpa-2/
After I changed the template of my website, the product page cannot be displayed.

#418460 Copied

22 Answers

Rose Tyler

Support staff

October 14, 2024 at 11:59

Hello, Cocofu,

Thank you for reaching out to us.

We can see content on – https://pocketpanda.us/product/45w-0-5mm-patio-misting-system-pump-flow-4l-min-165-psi-0-8mpa-2/

Could you kindly provide more details regarding the specific assistance you require from our team? We would be happy to assist you further.

Best regards,
8Theme’s Team

#418568 Copied

cocofu

Participant

October 14, 2024 at 16:35

It can be displayed. It still displays the original template, not my current template. This css displays the original template.

Files is visible for topic creator and
support staff only.

#418639 Copied

Rose Tyler

Support staff

October 15, 2024 at 07:24

Hello, Cocofu,

After reviewing your website and the provided screenshot, we have identified that the issue can be resolved by simply adjusting the settings of the single product page. It appears that the demo content has been mixed due to the use of elements from different demos. However, this is not a major issue and can be easily corrected.

You have the option to modify the settings yourself, or if you prefer, you can provide us with temporary access, and we will make the necessary adjustments on your behalf. Please note that without access to your current settings, it may be challenging for us to guide you effectively, as we would be working without full visibility.

Once you provide access, the timeframe for implementing the changes will depend on our team’s workload and how clearly you can describe the desired outcome.

Best regards,
8Theme’s Team

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cocofu

Participant

October 16, 2024 at 03:37

Hello, thank you for your reply. I will give you my account and password. Please help me adjust it. If it is convenient for you now, please reply to me.

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Rose Tyler

Support staff

October 16, 2024 at 07:17

Hello, Cocofu,

Thank you for your message.

We kindly request that you provide us with temporary access credentials (username and password), along with a detailed description of the desired outcome you wish to achieve.

Best regards,
8Theme’s Team

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cocofu

Participant

October 16, 2024 at 07:51

I have sent you my account and password.

Please contact administrator
for this information.

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Rose Tyler

Support staff

October 16, 2024 at 08:03

Hello, Cocofu,

Thank you for providing the access details. Kindly refrain from making any changes until your issue is fully resolved.

We have requested several times for a description of the desired outcome, but unfortunately, we have not received a response. Therefore, we are asking once again: What specific changes would you like us to implement?

We’ve changed this https://prnt.sc/X7CpiQtjnXJl to https://prnt.sc/B94RJpPleISt and the result is https://prnt.sc/MMHqAKCMZiaE

Best regards,
8Theme’s Team

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cocofu

Participant

October 16, 2024 at 08:22

Okay, thank you so much.

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Rose Tyler

Support staff

October 16, 2024 at 08:26

Hello, Cocofu,

You’re welcome!

Do you need any further assistance?

Best regards,
8Theme’s Team

#418895 Copied

cocofu

Participant

October 16, 2024 at 08:35

https://pocketpanda.us/product/adjustable-to-close-the-irrigation-and-cooling-sprinkler/

Why can’t the product recommendation position be displayed?

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Rose Tyler

Support staff

October 16, 2024 at 08:44

Hello, Cocofu,

On the page you provided related products are shown.

What do you mean by “product recommendation position”? Please describe your request in more detail with some screenshots for a better understanding.

Best regards,
8Theme’s Team

#418906 Copied

cocofu

Participant

October 16, 2024 at 09:01

The sidebar used to display related products, but now it cannot display

Files is visible for topic creator and
support staff only.

#418915 Copied

cocofu

Participant

October 16, 2024 at 09:05

This question is the same as last time, and he now repeats it.

Files is visible for topic creator and
support staff only.

#418916 Copied

Rose Tyler

Support staff

October 16, 2024 at 10:04

Hello, Cocofu,

Screenshots from our demo – https://prnt.sc/haNPiB7MspnR + https://prnt.sc/nM3oUZU16r9A

It has come to our attention that you have modified the access credentials to your website, which suggests that our assistance on this matter is no longer required.

Should you need any further support, please do not hesitate to reach out.

Best regards,
8Theme’s Team

#418933 Copied

cocofu

Participant

October 16, 2024 at 10:15

Please understand that this is safe. If you do not reply to me for a long time, I will change my account and send you my account and password again.

Please contact administrator
for this information.

#418936 Copied

cocofu

Participant

October 16, 2024 at 10:20

Please understand that for security reasons, I re-sent my account to you, and then I found that after deleting this part, it became 404.

Files is visible for topic creator and
support staff only.

#418938 Copied

Rose Tyler

Support staff

October 16, 2024 at 10:29

Hello, Cocofu,

Could you kindly clarify what you mean by “for a long time”?

We’ve already provided you with a solution “Screenshots from our demo – https://prnt.sc/haNPiB7MspnR + https://prnt.sc/nM3oUZU16r9A ”

https://pocketpanda.us/product/adjustable-to-close-the-irrigation-and-cooling-sprinkler/ – https://prnt.sc/M-juVvokOOu_ https://prnt.sc/skaiPI4R-eNc

Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Best regards,
8Theme Team

#418944 Copied

cocofu

Participant

October 16, 2024 at 10:42

I am just worried about security issues. If you reply, I will not change it. I am afraid that you are no longer around. I am also worried about network security issues. You may not receive the messages I sent, etc. Please understand.

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cocofu

Participant

October 16, 2024 at 10:50

thanks for helping me solve this problem

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Rose Tyler

Support staff

October 16, 2024 at 10:51

Hello, Cocofu,

Could you please clarify which specific security concerns you have? Access to temporary wp-admin access is restricted solely to our team and you; no one else can view the content in the private content area. Therefore, please rest assured that your data is secure.
At the moment, frequent changes to access permissions are causing more complications without providing any tangible benefits. It would be sufficient to update such permissions once every 24-48 hours.

Best regards,
8Theme Team

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cocofu

Participant

October 16, 2024 at 10:55

OK, I understand your working hours, and I won’t change them next time. I hope you understand too.

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Rose Tyler

Support staff

October 16, 2024 at 11:03

Hello, Cocofu,

Thank you for your cooperation.

Best regards,
8Theme Team

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