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I can’t upload the theme. It shows an error

This topic has 3 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Mahmood Javed

Participant

October 14, 2024 at 11:54

Hi, I have purchased the xtore theme today and when I try to upload it into my wordpress, It keeps on loading for about 3 to 4 minutes and then it shows an error which I have attached with this mail. Please help me as soon as possible. Thanks

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2 Answers

Rose Tyler

Support staff

October 14, 2024 at 11:56

Hello, Mahmood Javed,

Thank you for reaching out to us and for choosing the XStore theme.

We are sorry to hear that you are experiencing difficulties with the theme installation. The issue you are encountering may be related to the file upload size limit or server configuration on your hosting provider.

To resolve this, we recommend that you contact your hosting provider directly.

Best regards,
8Theme’s Team

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Andrew Mitchell

Support staff

October 22, 2024 at 07:08

Dear Mahmood Javed,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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I can’t upload the theme. It shows an error

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