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Cannot edit pages via Elementor. Keeps saying Enable Safe mode

This topic has 6 replies, 2 voices, and was last updated 3 hours, 17 minutes ago ago by Rose Tyler

Rowan Keizer

Participant

October 14, 2024 at 13:13

Good day.

I am not sure why, but I cannot edit any pages. Keeps saying enable safe mode.
I have tried disabling all plugins other than Elementor, with the same results?

#418596 Copied Theme version: 9.4.2

5 Answers

Rose Tyler

Support staff

October 14, 2024 at 14:00

Hello, Rowan Keizer,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#418606 Copied

Rowan Keizer

Participant

October 14, 2024 at 14:07

Thank you, please see details on PCA.

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support staff only.

#418610 Copied

Rose Tyler

Support staff

October 14, 2024 at 14:48

Hello, Rowan Keizer,

1/ We would like to bring to your attention a fatal error that has been identified in your WooCommerce setup. The error appears to be caused by custom code in your child theme. You can review the error log by navigating to **WooCommerce > Status > Logs** and selecting the relevant fatal error file. For your convenience, here is a screenshot of the issue: https://prnt.sc/dUZsxsa_6jju
We kindly request that you address this issue at your earliest convenience to ensure the smooth functioning of your website.

2/ Elementor page editor works fine – https://prnt.sc/MPv0VfVuVLjV

Best regards,
8Theme’s Team

#418613 Copied

Rowan Keizer

Participant

October 14, 2024 at 15:33

Thank you. I am not sure if it is because I am using it from PC, but please see screenshot. I do not know why it is doing this, as on my MAC I can edit.

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support staff only.

#418625 Copied

Rose Tyler

Support staff

October 14, 2024 at 16:07

Hello, Rowan Keizer,

Have you resolved the issue with the child theme?

In reference to your statement, “…as on my MAC I can edit,” could you please clarify if you are able to edit on one of your devices, but not on another? It is possible that the issue may be caused by a third-party browser extension, an outdated browser version, or cached data.

Best regards,
8Theme’s Team

#418631 Copied
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