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My website appearance is not as in theme preview

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

Mahmood Javed

Participant

October 15, 2024 at 10:20

Hi, I have installed Xtore theme today. And my website appearance is as follows. please guide me why is this happening. Thanks

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#418732 Copied Theme version: 9.4.2

3 Answers

Rose Tyler

Support staff

October 15, 2024 at 10:24

Hello, Mahmood Javed,

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#418733 Copied

Mahmood Javed

Participant

October 15, 2024 at 10:50

Now how can I re import. Do I need to uninstall and then install again? Please tell me this

#418740 Copied

Andrew Mitchell

Support staff

October 15, 2024 at 11:34

Dear Mahmood Javed,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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My website appearance is not as in theme preview

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