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New customer – Wensite is realy slow – Need you help

This topic has 7 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

Mirza

Participant

October 15, 2024 at 13:11

Hi, I have recently bought the XStore Theme, its a great theme, however, It is very very slow, Please the attached files for more clarity. I went through your support pages and your reply to other users who are having same issue. Tried to sort it out but still not getting goods results.

I haven’t installed any other Plug-ins other than XStore.

Can you please kindly help to resolve this issue.

Kind Regards
Mirza

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#418756 Copied Theme version: 9.4.2

6 Answers

Luca Rossi

Support staff

October 16, 2024 at 04:55

Dear @Mirza,

Thank you for reaching out to us and for choosing XStore.

Please note that website speed is influenced by various factors, many of which are beyond our control. However, we are happy to provide you with resources that can assist in optimizing your website’s performance. You can find helpful information on speed optimization at the following link: [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Additionally, we recommend disabling any unnecessary plugins, as each additional plugin can slightly impact your website’s speed.

For further assistance, we suggest contacting your hosting service provider to address any server-related issues. We also encourage you to review our theme documentation for more detailed guidance:

1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
2. [Improving WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

To gain a better understanding of the specific factors affecting your website’s speed, we recommend running a speed test using [GTMetrix](https://gtmetrix.com/). This tool will provide you with actionable insights and suggestions to further enhance your website’s performance. You can then review the recommendations listed under the “Top Issues” section.

We hope you find this information helpful in improving your website’s speed and overall performance.

Warm regards,
The 8Theme Team

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Mirza

Participant

October 16, 2024 at 15:55

a

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#418997 Copied

Mirza

Participant

October 16, 2024 at 15:55

Hi, Thank you for your reply. I have tried every thing you mentioned above but still no luck. I am against time here. Can you please let me know how can I apply for the refund.

to be honest, your theme is the best one but I think not for me as it is too slow.

Your help will be much appreciated.

Kind Regards
Mirza

Please contact administrator
for this information.

#418998 Copied

Luca Rossi

Support staff

October 17, 2024 at 10:56

Hi Mirza,

Are you using any cache plugins?

Can you please share us with your WordPress Admin account so we can take a closer look at your current setup?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm regards,
The 8Theme Team

#419133 Copied

Mirza

Participant

October 17, 2024 at 12:05

Hi,
thank you for your reply. Unfortunately, I have unregistered the theme and deleted the whole project as I am on the very first stage of the project for my client. To be very honest with you I have moved to Shoptimizer and would like to have the refund please.

Its a shame I have to ask for the refund even though your theme is very good and build very comprehensively. But for us it was extremely slow.

So, if you please kindly process the refund, that will be very helpful. One more thing, next time when I will have a different ecommerce customer I will defiantly buy your theme again.

Kind regards

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for this information.

#419148 Copied

Rose Tyler

Support staff

October 17, 2024 at 12:13

Hello, Mirza,

Refund given.

Warm Regards,
The 8Theme Team

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New customer – Wensite is realy slow – Need you help

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