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New customer – Wensite is realy slow – Need you help

This topic has 4 replies, 2 voices, and was last updated 59 minutes ago ago by Mirza

Mirza

Participant

October 15, 2024 at 13:11

Hi, I have recently bought the XStore Theme, its a great theme, however, It is very very slow, Please the attached files for more clarity. I went through your support pages and your reply to other users who are having same issue. Tried to sort it out but still not getting goods results.

I haven’t installed any other Plug-ins other than XStore.

Can you please kindly help to resolve this issue.

Kind Regards
Mirza

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#418756 Copied Theme version: 9.4.2

3 Answers

Luca Rossi

Support staff

October 16, 2024 at 04:55

Dear @Mirza,

Thank you for reaching out to us and for choosing XStore.

Please note that website speed is influenced by various factors, many of which are beyond our control. However, we are happy to provide you with resources that can assist in optimizing your website’s performance. You can find helpful information on speed optimization at the following link: [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Additionally, we recommend disabling any unnecessary plugins, as each additional plugin can slightly impact your website’s speed.

For further assistance, we suggest contacting your hosting service provider to address any server-related issues. We also encourage you to review our theme documentation for more detailed guidance:

1. [Main Theme Options](https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/)
2. [Improving WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

To gain a better understanding of the specific factors affecting your website’s speed, we recommend running a speed test using [GTMetrix](https://gtmetrix.com/). This tool will provide you with actionable insights and suggestions to further enhance your website’s performance. You can then review the recommendations listed under the “Top Issues” section.

We hope you find this information helpful in improving your website’s speed and overall performance.

Warm regards,
The 8Theme Team

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Mirza

Participant

October 16, 2024 at 15:55

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Mirza

Participant

October 16, 2024 at 15:55

Hi, Thank you for your reply. I have tried every thing you mentioned above but still no luck. I am against time here. Can you please let me know how can I apply for the refund.

to be honest, your theme is the best one but I think not for me as it is too slow.

Your help will be much appreciated.

Kind Regards
Mirza

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