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Customers are complaining that they do not see the product images

This topic has 9 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rowan Keizer

Rowan Keizer

Participant

October 15, 2024 at 18:40

I’m not sure why, but customers say they are on the website and cannot see the product images or click on them as per attachment?

Files is visible for topic creator and
support staff only.

#418810 Copied Theme version: 9.4.2

8 Answers

Jack Richardson

Support staff

October 16, 2024 at 08:31

Dear @Rowan Keizer,

We hope this message finds you well.

Could you kindly provide us with a detailed description of how to recreate the issue you have encountered? Additionally, have you had the opportunity to test it on your end? We have conducted several tests on our devices but have been unable to replicate the problem.

Your assistance in this matter would be greatly appreciated.

Best regards,
8Theme Team

#418898 Copied

Rowan Keizer

Participant

October 16, 2024 at 09:51

Good day;

Apologies, what I actually mean is on the Shop page as well as categories pages, there is not an option to scroll through the product images on Mobile.

I am not sure what I am doing wrong, but I cannot find an option to browse the product images without clicking through to the single product page.

There is a hover option, but it is not very effective for Mobile. Could you point me in the right direction?

https://celebratewithme.co.za/shop/ (but via Mobile use)

#418929 Copied

Jack Richardson

Support staff

October 17, 2024 at 09:40

Dear @Rowan Keizer,

We hope this message finds you well.

We have identified that the issue you’re experiencing is due to an active setting in the EWWW Image Optimizer plugin. Specifically, the option that replaces the original img tag with the picture tag is enabled, as shown here: https://prnt.sc/M0Tdbw8tj9J5.

Please note that the description of this option mentions that some themes may not display images correctly when this feature is active. Therefore, we kindly recommend deactivating this option and testing the results afterward.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#419108 Copied

Rowan Keizer

Participant

October 17, 2024 at 09:48

Thank you so much, you are an absolute star!
So to have the pictures on the images on the shop page be scrollable, what setting would I then use?

#419114 Copied
Jack Richardson

Support staff

October 17, 2024 at 11:19
Dear @Rowan Keizer,

I hope this message finds you well.

We would like to inform you that, by default, we modify the smart carousel hover effect on mobile devices in our theme code for product by replacing it with the ‘Images slider’ hover effect. This is achieved using the default WordPress function “wp_is_mobile()”. However, it appears that the “wp_is_mobile()” function may conflict with cache plugins, which seems to be the reason why the modification was not applied on your website.

To resolve this, we recommend switching the current hover effect to the ‘Image Slider’ option. You can view an example here: https://prnt.sc/_WeukY-3XSV2. We have already implemented this change on your website, so please take a moment to review the results.

Additionally, to enhance the visibility of the arrows on product images, you may add the following CSS code in your Theme Options:
```
.images-slider-wrapper .sm-arrow {
    background: #fff;
}
```
You can see an example of the updated arrow visibility here: https://prnt.sc/yfcaUHQLXT4C.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team
#419139 Copied
Rowan Keizer

Participant

October 17, 2024 at 11:51

This is why I always recommend Xstore 🙂
Thank you. If I may ask one more question, is there a way to stop the arrow from showing if a customer gets to the end of the images. E.g. If you scroll to the right then the right arrow will not show when you have got to the end of the product images and only the left will show?

#419145 Copied

Jack Richardson

Support staff

October 17, 2024 at 12:52

Dear @Rowan Keizer,

Thank you for your kind words regarding our theme. We truly appreciate your feedback!

Unfortunately, it is not possible to implement a locked arrow at the end of the carousel. This is due to the nature of the hover effect, where all images are displayed in a continuous loop, meaning there is no defined end point in the carousel.

Thank you for your understanding.

Best regards,
The 8Theme Team

#419168 Copied

Rowan Keizer

Participant

October 17, 2024 at 13:00

No problems at all, thank you for all the help 🙂

#419174 Copied
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Customers are complaining that they do not see the product images

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