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New Customer Registration Not working, password is not sent

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Andrew Mitchell

creativesite

Participant

October 16, 2024 at 19:20

Hi,
I was checking Support topics about it I but didn’t find answer to it yet.
I checked to register on the site as a new customer, and below the field it says,
when the email is sent, a password link will be sent to the email.
Can you please help how to make it happen?
Email did not arrive with link or password when trying to register.

Thank you in advance!

Please, contact administrator
for this information.

#419026 Copied

3 Answers

Tony Rodriguez

Support staff

October 17, 2024 at 06:59

Hello, @creativesite,

We have thoroughly reviewed your website and did not encounter any issues. We kindly suggest clearing your browser cache and checking the site again. For your reference, please find the relevant images in the private content area.

Additionally, we recommend reviewing our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If the issue persists, to help us better understand the problem, we kindly request that you record a video showing the steps you are taking and the issue you are facing. Please upload the video to a file-sharing service and share the link with us.

We appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#419062 Copied

creativesite

Participant

October 17, 2024 at 18:40

Okay, thank you very much!

#419252 Copied

Andrew Mitchell

Support staff

October 17, 2024 at 19:59

Dear creativesite,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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New Customer Registration Not working, password is not sent

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