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On user creation he is redirected to wrong password creation form

This topic has 10 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Benas

Participant

October 16, 2024 at 21:54

Then I as an admin create a new user, he gets an email (new-acccount.png) about created new account with link to set his own password… But instead of theme form, he is being redirected to wordpress wp-actions.php (on-link-press.png)

BUT then I, as a user, use remind password from (email – forgot-password.png), it redirects perfectly, to what I need (on-change-password.-ress.png)

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#419043 Copied Theme version: 9.0.2

9 Answers

Rose Tyler

Support staff

October 17, 2024 at 09:04

Hello,

Thank you for reaching out to us.

Have you tested how it works with the default WooCommerce theme – Storefront activated on your site? Please do this test.
If the issues persist independently of what theme is activated, it indicates that the question is not theme-dependent, and we advise you to contact WooCommerce support for assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#419096 Copied

Benas

Participant

December 22, 2024 at 13:31

Checked, it looks like that your theme is not overriding the woocommerce templates

#428316 Copied

Benas

Participant

December 22, 2024 at 13:33

Maybe it is possible to send password not as url, but as plain one OR use reset password functionallity there your theme works fine

#428317 Copied

Jack Richardson

Support staff

December 23, 2024 at 15:32

Dear @Benas,

Thank you for reaching out to us.

Yes, you can create a custom email template using our XStore Email Customizer. You can find detailed instructions in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/. Additionally, you can make content adjustments within the email customizer to suit your specific needs.

Should you have any further questions or require additional support, please do not hesitate to submit a new topic on our support forum. We are always here to assist you.

Best regards,
Jack Richardson
The 8Theme Team

#428437 Copied

Benas

Participant

December 27, 2024 at 11:32

I am familiar with the templates and use them effectively. However, my issue arises when an email is sent upon user creation. The link in the email redirects to the WordPress admin UI instead of my eShop UI (as happens with the reset password functionality). This inconsistency disrupts the overall user experience.

Is there a way to fix this URL to ensure it redirects to the eShop UI? Alternatively, could the email send the plain password with a note advising the user to change their password within their eShop account?

#428874 Copied

Jack Richardson

Support staff

December 27, 2024 at 16:56

Dear @Benas,

I hope this message finds you well.

We wanted to kindly follow up regarding our previous inquiry. Unfortunately, we have not yet received your response about testing the redirection issue using the default Storefront theme. Could you please confirm if the issue persists with the Storefront theme as well?

Additionally, we would greatly appreciate it if you could provide us with screenshots of your testing results. If the issue is indeed replicated while using the default Storefront theme, we recommend reaching out to WooCommerce support for further assistance.

Thank you for your cooperation, and please let us know if you have any questions or need further clarification.

Best regards,
Jack Richardson
The 8Theme Team

#428920 Copied

Benas

Participant

December 27, 2024 at 17:53

After testing, I found out that issue persist in official Woocommerce theme

#428925 Copied

Rose Tyler

Support staff

December 30, 2024 at 16:42

Dear @Benas,

Thank you for conducting the testing and for sharing the results with us.

Based on your findings, it appears that the best course of action would be to reach out to the WooCommerce plugin support team directly via the following link: https://wordpress.org/support/plugin/woocommerce/ Please explain to them that the issue persists regardless of the active theme, and that the theme authors have recommended contacting their support team for further assistance.

Best regards,
8Theme’s Team

#429110 Copied

Andrew Mitchell

Support staff

December 30, 2024 at 16:45

Dear Benas,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#429112 Copied
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On user creation he is redirected to wrong password creation form

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